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Author Topic: Crash Reports for MC26  (Read 2977 times)

JimH

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Crash Reports for MC26
« on: December 16, 2019, 01:24:29 am »
We posted an early build of MC26 on Friday and unfortunately it has had a lot of crashes.  I apologize.

I think it's happening during import (at least).  And perhaps thumbnailing. 

It may be Windows Defender or registration of our controls during installation.  We've had several install problems, as well.

We'll give it our top priority today and hope to get to the bottom of it.

Anything you've learned will be appreciated.  Post here and include a log if possible.  Logging has a topic on the wiki.  After a crash, it is the Previouslog.txt that will have the useful information.
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JimH

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Re: Crash Reports for MC26
« Reply #1 on: December 16, 2019, 01:30:21 am »
This may not be related, but it's not impossible:

Google pausing Chrome browser rolllout.

https://www.androidpolice.com/2019/12/15/google-pauses-chrome-79-rollout-on-android-after-bug-wipes-data-in-some-apps/
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TheShoe

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Re: Crash Reports for MC26
« Reply #2 on: December 16, 2019, 06:38:01 am »
this happened to me last night during an import.    it started scanning and then crashed to the desktop.   restarted and continued without error.    i will capture a debug log next time.
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Desja55

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Re: Crash Reports for MC26
« Reply #3 on: December 16, 2019, 07:59:38 am »
My log file is too large to attach to this message.
How can I send it to you
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ps01

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Re: Crash Reports for MC26
« Reply #4 on: December 16, 2019, 08:06:44 am »
That's the message I get after downloading and licencing MC26.
Is it related to the troubles you mentioned?
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Desja55

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Re: Crash Reports for MC26
« Reply #5 on: December 16, 2019, 09:40:36 am »
Quote from: Desja55 on December 16, 2019, 07:59:38 am
My log file is too large to attach to this message.
How can I send it to you

Reproduced it again.
Could be related with DSD.
Yesterday I imported PCM files and it worked ok.
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Matt

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Re: Crash Reports for MC26
« Reply #6 on: December 16, 2019, 10:25:48 am »
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Matt Ashland, JRiver Media Center

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Re: Crash Reports for MC26
« Reply #7 on: December 16, 2019, 10:26:54 am »
Quote from: ps01 on December 16, 2019, 08:06:44 am
That's the message I get after downloading and licencing MC26.
Is it related to the troubles you mentioned?
yes. run MC as administrator and your woes could be over
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avpman

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Re: Crash Reports for MC26
« Reply #8 on: December 16, 2019, 12:31:59 pm »
Quote from: JimH on December 16, 2019, 01:24:29 am
We posted an early build of MC26 on Friday and unfortunately it has had a lot of crashes.  I apologize.

I think it's happening during import (at least).  And perhaps thumbnailing. 

It may be Windows Defender or registration of our controls during installation.  We've had several install problems, as well.

We'll give it our top priority today and hope to get to the bottom of it.

Anything you've learned will be appreciated.  Post here and include a log if possible.  Logging has a topic on the wiki.  After a crash, it is the Previouslog.txt that will have the useful information.

I'm getting a BSOD when it's trying to update. "Registry Filter Driver Exception: IFS64.sys" Hope this helps
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Awesome Donkey

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Re: Crash Reports for MC26
« Reply #9 on: December 16, 2019, 12:46:53 pm »
Quote from: avpman on December 16, 2019, 12:31:59 pm
I'm getting a BSOD when it's trying to update. "Registry Filter Driver Exception: IFS64.sys" Hope this helps

If it's caused by IFS64.sys, then it's a Ashampoo driver issue and not MC. IFS64.sys is part of the Ashampoo Uninstaller program.
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avpman

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Re: Crash Reports for MC26
« Reply #10 on: December 16, 2019, 12:55:06 pm »
Quote from: Awesome Donkey on December 16, 2019, 12:46:53 pm
If it's caused by IFS64.sys, then it's a Ashampoo driver issue and not MC. IFS64.sys is part of the Ashampoo Uninstaller program.

thanks! turned off the uninstaller monitoring and MC installed fine.  :)
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zender

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Re: Crash Reports for MC26
« Reply #11 on: December 16, 2019, 02:53:18 pm »
Can you please point me to the thread regarding Windows Defender?
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JimH

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Re: Crash Reports for MC26
« Reply #12 on: December 16, 2019, 03:18:15 pm »
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zender

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Re: Crash Reports for MC26
« Reply #13 on: December 16, 2019, 03:26:21 pm »
Yeah, sorry. Found it a minute after  :)
The instructions are pretty crazy.
Anyway, I tried to exclude folder and files but MC26 still crashes :(
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JimH

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Re: Crash Reports for MC26
« Reply #14 on: December 16, 2019, 03:30:17 pm »
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JimH

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Re: Crash Reports for MC26
« Reply #15 on: December 16, 2019, 04:06:50 pm »
New thread here:
https://yabb.jriver.com/interact/index.php/topic,123404.0.html

Make sure you're using MC 26.0.14.  The first build (26.0.12) was bad.
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