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[mark_h]

When I select the Audio tree and then in the view scheme drill down to an artist's albums, and then double click on the album (or right click and select play now) I get

Runtime Error!

Program: C:\Program Files\J River\Media Center 11\Media Center.exe

R6025
-pure virtual function call

The software repeatedly puts up the error window until it finally crashes altogether.  This is the first build I have ever seen this error.

Once or twice I also see a windows error:

"CiceroUIWndFrame: Media Center.exe - Application Error

The instruction at "0x660a8a94" referenced memory at "0x0297efd4". The memory could not be "read"".  Click OK to terminate the program.


Mark

Media Center Registered 11.0.290 -- C:\Program Files\J River\Media Center 11\

Microsoft Windows XP 5.1 Service Pack 2 (Build 2600)
AMD Unknown 2194 MHz MMX / Memory: Total - 1048 MB, Free - 471 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82 (xpsp_sp2_rtm.040803-2158) / Shlwapi.dll: 6.00.2900.2627 (xpsp_sp2_gdr.050309-1648) / Shell32.dll: 6.00.2900.2620 (xpsp_sp2_gdr.050225-1820) / wnaspi32.dll: 4.71 (0002) , ASPI for Win32         DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0002)

Ripping /   Drive D: SONY    DVD-ROM DDU1612   Mode:Normal  Type:Auto  Speed:Max
  Drive E: SONY    CD-RW  CRX230E    Mode:Normal  Type:Auto  Speed:Max
  Drive F:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: No /  Copy volume: 32767
  Eject after ripping: No /  Play sound after ripping: No 

Burning /  Drive E: SONY     CD-RW  CRX230E     Addr: 0:1:0  Speed:2  MaxSpeed:52  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: No /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None

[Matt]

When I select the Audio tree and then in the view scheme drill down to an artist's albums, and then double click on the album (or right click and select play now) I get

Runtime Error!

Program: C:\Program Files\J River\Media Center 11\Media Center.exe

R6025
-pure virtual function call

The software repeatedly puts up the error window until it finally crashes altogether.  This is the first build I have ever seen this error.

Once or twice I also see a windows error:

"CiceroUIWndFrame: Media Center.exe - Application Error

The instruction at "0x660a8a94" referenced memory at "0x0297efd4". The memory could not be "read"".  Click OK to terminate the program.


Mark

Media Center Registered 11.0.290 -- C:\Program Files\J River\Media Center 11\

Microsoft Windows XP 5.1 Service Pack 2 (Build 2600)
AMD Unknown 2194 MHz MMX / Memory: Total - 1048 MB, Free - 471 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82 (xpsp_sp2_rtm.040803-2158) / Shlwapi.dll: 6.00.2900.2627 (xpsp_sp2_gdr.050309-1648) / Shell32.dll: 6.00.2900.2620 (xpsp_sp2_gdr.050225-1820) / wnaspi32.dll: 4.71 (0002) , ASPI for Win32         DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0002)

Ripping /   Drive D: SONY    DVD-ROM DDU1612   Mode:Normal  Type:Auto  Speed:Max
  Drive E: SONY    CD-RW  CRX230E    Mode:Normal  Type:Auto  Speed:Max
  Drive F:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: No /  Copy volume: 32767
  Eject after ripping: No /  Play sound after ripping: No 

Burning /  Drive E: SONY     CD-RW  CRX230E     Addr: 0:1:0  Speed:2  MaxSpeed:52  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: No /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None

Some other software seems to be causing problems.  (CiceroUI isn't us)

Here's one Google hit:
http://www.attention-to-details.com/newslog/391-remove-cicerouiwndframe-to-avoid-crashes.asp

[edbro]

Well, I just got the same error doing the same thing. "R6025 Pure Virtual Function Call" I didn't get anything about Cicero and I have nothing named Cicero on my computer.

I should add that while I did get the popup error box, the album did play. I also was doing a file conversion in the background that continued successfully.

[JimH]

I can't duplicate this problem.

Any third party plug-ins?

[edbro]

I did have Write Playing and Lyrics Finder. I just uninstalled both and tried another time. Again, I got the error:

[JimH]

Did you reboot after uninstalling?  Also, anything like the new G-Force?

[edbro]

Did you reboot after uninstalling?

Yes

Also, anything like the new G-Force?

No

[JimH]

Help us out.  More details about what you're doing, please.  There are lots of reasons for crashes.

Zonealarm, for example:

http://news.com.com/Faulty+update+crashes+ZoneAlarm+firewall/2100-1002_3-5741401.html?tag=nefd.top

[edbro]

Help us out.  More details about what you're doing, please.  There are lots of reasons for crashes.

Zonealarm, for example:

No Zonealarm here.

What I am doing is very simple;
Drill down through "Media Library"- "Audio" - "Artist/Album" and double click on any album.

Clicking any any individual tracks works well, the only problem is double clicking on an entire album. (Or Right Click-Play). After the error box appears, MC continues to function. The album will load and play.

I tried with no other programs running. This last time I clicked through all the cancel buttons. There seemed to be one for each song in the album ( I didn't count). When I got to the end of all the error boxes I got another error popup:
Windows error box - titled "Media Center: Media Center.exe - Application Error"
"The exception Privileged instruction.
(0xc0000096) occurred in the application at location 0x005c003a."

[JimH]

I can't duplicate it, doing exactly the same thing.  Something is different.

Try an uninstall, reboot, re-install.

[mark_h]

I've installed the current build on my other PC and installed all the same plugins.  It works fine.  I've uninstalled and reinstalled on my main PC and now I'm getting:

"Media Center encountered errors while trying to play the last several files"  eep!

I continue to investigate.

Mark

[mark_h]

OK, the FLAC decoder wasn't automatically picked up on re-install.  I installed it and now MC works as expected.

Mark

[mark_h]

Spoke too soon.  The problem is back  ?

Mark

[JimH]

Is it just FLAC files?

[edbro]

Is it just FLAC files?

No. It does the same for wma and mp3 for me.

[mark_h]

All files for me.  Removed the FLAC plugin but it made no difference.

Does the error message give you any indication as to what the error is?  Anything we can do with debugging to close in on the issue?

Mark

[mark_h]

Just noticed that I get the same error if I double click on the artist in the view pane...

Mark

[edbro]

Just noticed that I get the same error if I double click on the artist in the view pane...

Mark

Yep, same here. Are we the only two?

[sherbs]

Has happened to me twice since upgrading to .289.

I got the first message when I tried hitting the play button with a track selected in library view. Once I'd restarted MC, I tried to play the same track and got the message again. This time I went to a different view and track first, which played OK. Going back to the original track now was OK as well, haven't seen it since.

Files are mp3, no plug ins.

Not much help I know but I thought I'd add it.

[edbro]

Okay, I'm good now. I had to completly uninstall MC, reboot, and reinstall. Now it works okay.

[mark_h]

Tried uninstall, reboot, reinstall.  No dice.  Tried build 288, same problem.  Tried build 286 and the problem is gone,  so looks like the problem was introduced with 288.

Looks like I'm stuck with 286 for now 

If the team want to have me run specific tests please let me know.

Mark

[bytestar]

I have the same problem back to 286 am the only solution here 

[risingdamp]

I've had this problem about 5 times now in the last few days so i suspect it's a problem with one of teh last few builds I just I can't see a pattern at the moment.  It's happened when editing a view scheme, tagging, browsing etc.

[mark_h]

I'm using:

Audioscrobbler
BIOS Finder
Lyrics Finder
Playing Now

As previously noted, I have successfully run build 290, with the same plugins (and without them), on a seperate PC,  so I don't think the plugins are the issue here...

And if I roll back to 286 the problem goes away...

Mark.

[JimH]

There is a known problem with Audioscrobbler that's listed in the "Weird and Wonderful" thread linked from the FAQ.  The symptoms are different.  You must be logged in or it will cause a crash.

[JimH]

I've had this problem about 5 times now in the last few days so i suspect it's a problem with one of teh last few builds I just I can't see a pattern at the moment.  It's happened when editing a view scheme, tagging, browsing etc.

What else changed in the last few days?  G-Force?

[Alex B]

This happened a couple of times on my W2k office workstation during normal audio playback. (plain MC, no extra plug-ins or skins).

Today I uninstalled MC, removed all MC related JRiver entries from the registry and reinstalled. After that I have worked several hours with other applications and played music with MC in the background. MC has worked fine so far.

The error has not happened on my XP HTPC, which has tons of multimedia stuff installed.

I wonder if MC's debug log could tell something. I'll enable it now and post the last lines if the problem comes back.

Media Center Registered 11.0.290 -- C:\Soft\MC\

Microsoft Windows 2000 5.0 Service Pack 3 (Build 2195)
AMD Athlon 1396 MHz MMX / Memory: Total - 1048 MB, Free - 796 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.81 / Shlwapi.dll: 6.00.2800.1400 / Shell32.dll: 5.00.3502.6144 / wnaspi32.dll: 4.71 (0002) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0002)

Ripping /   Drive G:   Mode:ModeSecure  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive G: PHILIPS  CDRWDVD2010        Addr: 1:0:0  Speed:20  MaxSpeed:20  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None

[mark_h]

There is a known problem with Audioscrobbler that's listed in the "Weird and Wonderful" thread linked from the FAQ.  The symptoms are different.  You must be logged in or it will cause a crash.

It's not Audioscrobbler.

I can confirm that I am logged in and the problem remains.

I removed audioscrobbler and the problem remains.

I reinstalled it, logged in, and the problem remains.

As I am able to replicate this every time I try, I would suggest we have a great opportunity to do some debugging of the problem?  But note that once the error occurs the software crashes and I no longer have access to the logfiles until I restart (and then they are empty).

Mark

[JimH]

The log file exists.  Don't restart or they get deleted.  It's in Document and Settings/[user name]/Application Data/JRiver/Media Center 11.

[mark_h]

Here is what occurred after I double clicked on an album...

13:16:20: Playback: CPlayerZone::Play: Start
13:16:20: Playback: CPlayerZone::Play: Handling exclusive playback zones
13:16:20: Playback: CPlayerZone::Play: Getting actual playback track
13:16:20: Playback: CPlayerZone::Play: Processing play for 'Z:\My Music\Dream Theater\Octavarium\Dream Theater - Octavarium - 01 - The Root Of All Evil.flac'
13:16:20: Playback: CPlayerZone::Play: Updating internal track info
13:16:20: Playback: CPlayerZone::Play: Updating mixer
13:16:20: Playback: CPlayerZone::Play: Updating filename
13:16:20: Playback: CPlayerZone::Play: Checking allow actions
13:16:20: Playback: CPlayerZone::Play: Playing: Z:\My Music\Dream Theater\Octavarium\Dream Theater - Octavarium - 01 - The Root Of All Evil.flac / flac
13:16:20: Playback: CPlayerZone::Play: Play succeeded
13:16:20: Playback: CPlayerZone::Play: Finish (78 ms)
13:16:24: Database: MCDB::Save: Start
13:16:24: Database: MCDB::Save: Saving (bCleanDB: 0, bForce: 0)
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Start
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Saving: Z:\Users\Moo\My Documents\My Music\My Music\curplaylist.jmd
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Finish (32 ms)
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Start
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Saving: Z:\Users\Moo\My Documents\My Music\My Music\field (bookmark).jmd
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Finish (31 ms)
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Start
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Saving: Z:\Users\Moo\My Documents\My Music\My Music\playlistx.jmd
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Finish (32 ms)
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Start
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Saving: Z:\Users\Moo\My Documents\My Music\My Music\view state (index).jmd
13:16:24: Database: MEDIAFILE_IO_SAVE::Load: Finish (32 ms)
13:16:25: Database: MCDB::Save: Finish (735 ms)

The last entry is the very last entry in the log before MC crashed.

Any use?

Mark

[mark_h]

I should note that it crashes with mp3, so it's not a flac related bork.

Mark

[JimH]

Mark,
What is drive Z?  A USB drive?  Details, please.

Can you test a library on the local hard drive?

[Matt]

Try disabling all visualizations (pick "Cover Art"), DSPs, and sharing plugins.  Let us know what you find.

[mark_h]

Z: is a network map drive to my Windows 2003 server which contains all my media files.  My second PC also pulls files from this server without issues.

I imported an album onto my C: drive and the problem remains.

I switched to Cover Art - problem remains.

No DSP are active.

How do I remove sharing plugins?  Some, ie the FLAC plugin do no appear under the plug-ins tree or options->plug-ins

Mark.

PS.  I'm glad you didn't comment that perhaps my taste in music was causing the problem   

[SwellGuy]

Thanks all, we've found it and squashed it.

[mark_h]

Great news.  Great work.

Look forward to the update.

Mark

[Alex B]

Great indeed!

However, I am a bit curious. In my case the problem apparently disappeared by removing the previous registry entries before reinstalling. They were not old. I cleaned that registry only a couple of months ago. What makes the error happen? (Or is it a programming secret?  )

[edbro]

Yeah, that's what I had to do too. I did a full uninstall, deleting all the registry settings and reinstalled. Of course, I lost all my options. But, that did seem to fix it. I haven't played with it too much since then though.

[SwellGuy]

mark_h nailed it when he noted the crash when double-clicking an artist/album from a view pane.

If in "General" settings you are set to jump to playing now and you double-click on an artist/album from a view pane you will get the dreaded R6025 - pure virtual function crash.

Thank you very much mark_h.

We have been unable to reproduce it while editing view schemes as in marko's case but we believe the fix should cover that case as well.


Alex B,

No programming secret here, it was caused by a bug in the code (we zigged when we should have zagged  ).

[mark_h]

mark_h nailed it when he noted the crash when double-clicking an artist/album from a view pane.

If in "General" settings you are set to jump to playing now and you double-click on an artist/album from a view pane you will get the dreaded R6025 - pure virtual function crash.

Thank you very much mark_h.

I can confirm that by resetting the Jump To option the crashing stopped! 

I love Media Center and am more than happy to grind through the testing to help make it the best it can be.

Cheers,

Mark

[risingdamp]

I can recreate it with Jump on Play set to 'Playing now if multiple files' however I previously had Jump On Play set to 'None' and I was experiencing this problem so I don't think it's nailed just yet.