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[StFeder]

Since the last 2 builds of MC I'm unable to start MC. Only the first start after the installation works. The second trie does take no effect. The third (and every following) try lets the window "Incomplete Shutdown Detection" apear. Doesn't matter what I select, MC doesn't start. If I check every box, Vista shows it error message where I can chose to close the program or look online for a solution. If I only check "Use default window size, position, and skin" the MC-Information window appears. After clicking Ok, nothing happens.

A new installation let the thing start again. Only a downgrade to 251 helps. With 259 I had the same problem.

[Matt]

Could you post the tail of an MC log after the crash? (Help > Logging...)

I'm guessing the option Startup > Last Location is causing a problem.  Does it matter what you're looking at when closing the program?

[StFeder]

I tried to play around with the "last location" setting. Tried out every single setting available there, but nothing changed. I paste the end of the logfile below (The whole file was longer than 8000 characters).

Did some other tests:
checking the box "Run installed programm now" after finishing the installation always works. But if I wait to long clicking "Ready", MC doesn't start. (I couldn't confirm this) Also if I unchecked it and did a restart of my PC, MC didn't start.

Code: [Select]

Media Center; Version: 12.0.251; Types: 16383
0774825: 2352: Reader: CLocalReader::Close: Closing: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\MegaSkins\Noire\Tree_Selection.png
0774841: 2352: Reader: CLocalReader::OpenInternal: Opening: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\Data\Default Skin Items\Standard View\Tree_ExpandButton.png
0774856: 2352: Reader: CLocalReader::Close: Closing: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\Data\Default Skin Items\Standard View\Tree_ExpandButton.png
0774856: 2352: Reader: CLocalReader::OpenInternal: Opening: F:\JRiver Media Center\Data\Default Resources\Images.xml
0774872: 2352: Reader: CLocalReader::Close: Closing: F:\JRiver Media Center\Data\Default Resources\Images.xml
0774888: 2352: Reader: CLocalReader::OpenInternal: Opening: F:\JRiver Media Center\Data\Default Art\SmallIcons.png
0774903: 2352: Reader: CLocalReader::Close: Closing: F:\JRiver Media Center\Data\Default Art\SmallIcons.png
0774903: 2352: Reader: CLocalReader::OpenInternal: Opening:
0774919: 2352: Reader: CLocalReader::Close: Closing:
0774934: 2352: Reader: CLocalReader::OpenInternal: Opening: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\MegaSkins\Noire\Scrollbar_VerticalHandle.png
0774950: 2352: Reader: CLocalReader::Close: Closing: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\MegaSkins\Noire\Scrollbar_VerticalHandle.png
0774950: 2352: Reader: CLocalReader::OpenInternal: Opening: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\MegaSkins\Noire\Scrollbar_VerticalUpArrow.bmp
0774966: 2352: Reader: CLocalReader::Close: Closing: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\MegaSkins\Noire\Scrollbar_VerticalUpArrow.bmp
0774981: 2352: Reader: CLocalReader::OpenInternal: Opening: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\MegaSkins\Noire\Scrollbar_VerticalDownArrow.bmp
0774981: 2352: Reader: CLocalReader::Close: Closing: C:\Users\[Username]\AppData\Local\Temp\RarSFX0\Media Jukebox\MegaSkins\Noire\Scrollbar_VerticalDownArrow.bmp
0776432: 2384: Reader: CLocalReader::OpenInternal: Opening: F:\JRiver Media Center\Data\Default Skin Items\Standard View\main.xml
0776448: 2384: Reader: CLocalReader::Close: Closing: F:\JRiver Media Center\Data\Default Skin Items\Standard View\main.xml
0776448: 2384: Reader: CLocalReader::OpenInternal: Opening: F:\JRiver Media Center\MegaSkins\Noire\main.xml
0776463: 2384: Reader: CLocalReader::Close: Closing: F:\JRiver Media Center\MegaSkins\Noire\main.xml
0776479: 2384: Reader: CLocalReader::OpenInternal: Opening: F:\JRiver Media Center\MegaSkins\Noire\main.xml
0776479: 2384: Reader: CLocalReader::Close: Closing: F:\JRiver Media Center\MegaSkins\Noire\main.xml
0776494: 2384: Reader: CLocalReader::OpenInternal: Opening: F:\JRiver Media Center\Data\Default Skin Items\Standard View\main.xml
0776510: 2384: Reader: CLocalReader::Close: Closing: F:\JRiver Media Center\Data\Default Skin Items\Standard View\main.xml
0776510: 2384: Reader: CLocalReader::OpenInternal: Opening: F:\JRiver Media Center\MegaSkins\Noire\main.xml
0776526: 2384: Reader: CLocalReader::Close: Closing: F:\JRiver Media Center\MegaSkins\Noire\main.xml
0776557: 2384: Reader: CLocalReader::OpenInternal: Opening: F:\JRiver Media Center\Data\Default Resources\FileAssociations.xml
0776572: 2384: Reader: CLocalReader::Close: Closing: F:\JRiver Media Center\Data\Default Resources\FileAssociations.xml


[Matt]

That log is from an instance that was running like 13 minutes.

I'm hoping to see a log that shows the crash, which I'm guessing would be just a few seconds long.

Thanks!

[StFeder]

Sorry for that. I did some crashes, than re-installed MC, chose "previous log" and pasted it. Don't know how this could happen.

I'll do a second try. Start MC -> Uncheck all boxes in "Incomplet shutdown Detection" window, click OK in the following Information box. Nothing happens. Even the Windows Vista error window doesn't appear. I do a reinstall, start MC, chose "previous log". It's the same log I had before. What am I doing wrong?? The "current log" looks like this, does this help?

Code: [Select]

0128046: 2112: Database: CMediaFileIOSave::Load: Saving: F:\JRiver Media Center\Library\view state temporary (index).jmd
0128061: 2112: Database: MCDB::Save: Finish (577 ms)
0161773: 2112: General: RunProgram: Start
0161789: 2112: General: RunProgram: Filename: C:\Users\[User Name]\AppData\Roaming\J River\Media Center 12\Log.txt / Parameters:
0161836: 2112: General: RunProgram: Running...
0161914: 2112: General: RunProgram: Finish (141 ms)
0168793: 2112: Podcast: CPodcastScheduler::Update: Start
0168809: 2112: Podcast: CPodcastScheduler::Update: Start
0168809: 2112: Podcast: CPodcastScheduler::Update: Processing completed work threads
0168825: 2112: Podcast: CPodcastScheduler::Update: Purging files
0168840: 2112: Podcast: CPodcastScheduler::Update: Scheduling downloads
0168856: 2112: Podcast: CPodcastScheduler::ScheduleDownload: Start
0168856: 2112: Podcast: CPodcastScheduler::ScheduleDownload: Analyzing feeds
0168887: 2112: Podcast: CPodcastScheduler::ScheduleDownload: Analyzing directory threads
0168887: 2112: Podcast: CPodcastScheduler::ScheduleDownload: No work found
0168903: 2112: Podcast: CPodcastScheduler::ScheduleDownload: Finish (47 ms)
0168918: 2112: Podcast: CPodcastScheduler::Update: Finish (109 ms)
0168918: 2112: Podcast: CPodcastScheduler::Update: Finish (125 ms)
0229041: 2112: Podcast: CPodcastScheduler::Update: Start
0229057: 2112: Podcast: CPodcastScheduler::Update: Start
0229072: 2112: Podcast: CPodcastScheduler::Update: Processing completed work threads
0229088: 2112: Podcast: CPodcastScheduler::Update: Purging files
0229088: 2112: Podcast: CPodcastScheduler::Update: Scheduling downloads
0229103: 2112: Podcast: CPodcastScheduler::ScheduleDownload: Start
0229119: 2112: Podcast: CPodcastScheduler::ScheduleDownload: Analyzing feeds
0229135: 2112: Podcast: CPodcastScheduler::ScheduleDownload: Analyzing directory threads
0229150: 2112: Podcast: CPodcastScheduler::ScheduleDownload: No work found
0229150: 2112: Podcast: CPodcastScheduler::ScheduleDownload: Finish (47 ms)
0229166: 2112: Podcast: CPodcastScheduler::Update: Finish (109 ms)
0229181: 2112: Podcast: CPodcastScheduler::Update: Finish (140 ms)
0244017: 2112: General: RunProgram: Start
0244017: 2112: General: RunProgram: Filename: C:\Users\[User Name]\AppData\Roaming\J River\Media Center 12\Log.txt / Parameters:
0244064: 2112: General: RunProgram: Running...
0244157: 2112: General: RunProgram: Finish (140 ms)
Here is my System Info

Code: [Select]

Media Center Registered 12.0.267 -- F:\JRiver Media Center\

Microsoft Windows Vista 6.0  (Build 6000)
Intel Core 2 2126 MHz MMX / Memory: Total - 2094 MB, Free - 1110 MB

Internet Explorer: 7.0.6000.16473 / ComCtl32.dll: 5.82.6000 / Shlwapi.dll: 6.0.6000 / Shell32.dll: 6.0.6000 / wnaspi32.dll: N/A
Ripping /   Drive Y: HL-DT-STDVDRAM GSA-H42L   Mode:ModeSecure  Type:Auto  Speed:Max
  Drive Z: IDE     DVD-ROM 16X       Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive Y: HL-DT-ST DVDRAM GSA-H42L    Addr: 1:0:0  Speed:48  MaxSpeed:48  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: No /  Write CD-Text: Yes
  Use playback settings: Yes /

Portable Device Info
  Removed devices: Wechseldatenträger (I:),StFeder_SDAII,Storage

Device info dump for 'Smartphone Sync Folder':

WMDMName:
DeviceUID: {A0F9EAD0-373E-47B8-8EAC-136C3E9BECDA}
CanonicalName:
VendorName: ; VendorID:
ProductID: ; FirmwareVersion:
WMDMSerialNumber: NULL
DeviceType: 4; DeviceID: ; DeviceName: ; UnsupportedDevice: 0
IsDrive: 1; DriveLetter: ; DrivePath: E:\! Smartphone Content; MainDriveLetter:
IsJanusCapable: ; IsIpod:
SupportsAlbumArt: ; AlbumArtEnabled: 1
SupportsFolders: -1; PlaylistFormat: 0; EjectMode: ; AlwaysPumpCOMMessages: 0
SupportedFileTypes: *
ContextMenus:
MemoryTypes:
InstallURL:
ApplicationName: Media Center
ImageName:
RootBasePath:
AudioBasePath:
ImageBasePath: Images\
VideoBasePath: Video\
DataBasePath: Data\
PlaylistBasePath: Playlists\
DatabaseBasePath:
AudibleBasePath:
MatchKeyExpression: If(IsEqual([Media Type], Image), [Name]
[File Size, 0]
, [Name]
Clean([Artist], 1)
[Album]
[Genre]
FormatNumber([Track #, 0])
[Media Type]
)
ChangeKeyExpression: [Rating]



Interface Plugins:
  Library Server (Active/Enabled)
  TiVo Server
  UPnP Server


[StFeder]

Now I have to end MC via task manager after windows error message disapears. Everything else is the same. Everthing works fine with my Laptop.

Is there any chance to get support? Can I do something else to make support possible?

[Matt]

I don't know the issue.  This isn't a common problem.

It's worth trying to uninstall, disconnect devices, reboot and reinstall.

The log you posted doesn't seem like a crash log.  If you erase the old logs, you can see if MC is writing a new one.  They're in C:\Documents & Settings\[User]\Application Data\J River\Media Center 12.

[JimH]

Is there any chance to get support? Can I do something else to make support possible?

This is support.

[StFeder]

They're in C:\Documents & Settings\[User]\Application Data\J River\Media Center 12.

Don't have this path. Did a search. For Vista its "C:\Users\[User]\AppData\Roaming\J River\Media Center 12"

Anyway: thanks for this hint. I was able to get a log file of the crash. It's short (as you expected), so I can post the whole one.

Code: [Select]

Media Center; Version: 12.0.251; Types: 16383
0000000: 4044: General: Starting logging: Date: 27.06.2007 21:34:32
0000000: 4044: General: CMCPlayerApp::InitInstance: Start
0000000: 4044: General: CMCPlayerApp::InitInstance: Pre-logging time: 5710 ms
0000015: 4044: General: CMCPlayerApp::InitInstance: Registering objects
0000015: 4044: General: CMCPlayerApp::InitInstance: Creating MC core
0000015: 4044: General: CMCCore::Create: Start
0000015: 4044: General: CMCCore::Create: Creating factory
0000015: 4044: General: CMCCore::Create: Creating flavor
0000031: 4044: General: CMCCore::Create: Creating DB
0000031: 4044: General: CMCDBCore::CMCDBCore: Start
0000031: 4044: General: CMCDBCore::CMCDBCore: Creating database objects
0000031: 4044: Database: MCDB::MCDB: Start
0000047: 4044: Database: MCDB::MCDB: Finish (16 ms)
0000047: 4044: General: CMCDBCore::CMCDBCore: Updating database callbacks
0000047: 4044: General: CMCDBCore::CMCDBCore: Creating factories
0000062: 4044: General: CMCDBCore::CMCDBCore: Finish (31 ms)
0000062: 4044: General: CMCCore::Create: Creating player
0000062: 4044: General: CMCCore::Create: Creating UI
0000078: 4044: General: CMCCore::Create: Creating tools
0000078: 4044: General: CMCCore::Create: Creating router
0000078: 4044: General: CMCCore::Create: Creating services
0000078: 4044: General: CMCCore::Create: Finish (63 ms)
0000093: 4044: General: CMCPlayerApp::InitInstance: Loading options helper
0000093: 4044: General: CMCPlayerApp::InitInstance: Initializing automation SDK
0000093: 4044: SDK: CMCPlayerApp::InitializeAutomation: Start
0000109: 4044: SDK: CMCPlayerApp::InitializeAutomation: Finish (16 ms)
0000109: 4044: General: CMCPlayerApp::InitInstance: Checking for proper installation
0000109: 4044: General: CMCPlayerApp::InitInstance: Setting up ASPI
0000125: 4044: General: CMCPlayerApp::InitInstance: Loading global settings
The log file only is created when the windows error message doesn't appear. And it always ends up with "Loading global settings".

Some ideas what I can do? I would try a complet uninstall and reinstall, but the first start after install always works fine and I have no problems running MC till I shut it down and try to start it up again. I don't want to loose all my settings. But if you think it could help, I'll do a backup and try it out tomorrow. Let me know, what you think. Just to remeber: 12.0.251 works fine.

This is support.

Yes, now it is. But nobody told me, that my second log-file also was no crash log. I thought it was, so I did a second request. I didn't wanna be impatiently, sorry if it looked like this.

[Matt]

We've never seen this before.

However, a few things:

The log indicates build 251.  Try the latest.

The "Pre-logging time" is almost six seconds, which is really strange.  That should be almost zero.  Check for other processes running on the system in Task Manager.

Finally, a reinstall is a good idea because it's doing something very simple when it crashes.  It's talking to JRTools.dll, and no other threads have started yet.

[Matt]

Right around there it's trying to load:
HKEY_CURRENT_USER\Software\JRiver\Media Center 12\Properties\Sorting - ***

This should never be a problem.

However, you could rename "HKEY_CURRENT_USER\Software\JRiver\Media Center 12" to "HKEY_CURRENT_USER\Software\JRiver\Media Center 12 (rename)" using regedit to see if it makes a difference.

[StFeder]

Thanks for the hints. I'll try what you suggest. It'll take a little time, I'm not at home at the moment. I've no big background tasks running apart from the thousends of vista services, some driver utilities (Logitech, NVidia, CMedia) and BitDefender. But I'll check it up again.

The log indicates build 251.  Try the latest.

I cannot understand this... I installed 267 serveral times because, as I said, MC only starts one time after the installation progress. I'll take a look at this. Perhaps I've some things write protected or some old links... I'll see.

Thanks for help. I'll let you know if something takes an effect.

[JimH]

You may have two copies installed and running the wrong one sometimes.

[StFeder]

You may have two copies installed and running the wrong one sometimes.

This idea came to me too because the whole thing could be explained (working MC started by Installer/not working started by me (via link)). When I'm back at home (unfortunately not before tommorow) I'll check this FIRST.

Would be cool, because then it's easy to make MC work again (just select right installation  ),
would be bad, because it's a realy stupid mistake 

[Matt]

If you keep having problems, I'd uninstall everything, reboot, and try again.

[StFeder]

I got it. Some registry entries where pointing to an external drive dir where an older version of MC (251) was installed. I don't know how it could happen, because I never installed or used it with this PC. Only with my old machine I used this installation. Changing all registry entries to the right location solved the problem.

Curious, but not worth thinking of it. Perhaps I had a mistake when I imported my MC-settings via backuptool ... who knows.

Thanks for spending some of your time for my problem!