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Author Topic: Import problem  (Read 4574 times)

ninedosus

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Import problem
« on: December 03, 2008, 04:03:41 pm »
Hi,

I just purchased MC (13). The download stated this is a beta, so I know there's bound to be issues and I'm ok with that. My problem is this:

When I first entered my activation code and ran the program, after scanning for files (successfully) the program froze. So I restarted and while browsing my library (for less than a minute) the same problem occurred (program not responding). This is the full error report:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Media Center 13.exe
  Application Version:   13.0.78.0
  Application Timestamp:   4922ff19
  Fault Module Name:   JRTools.dll
  Fault Module Version:   12.0.283.0
  Fault Module Timestamp:   4922fd6c
  Exception Code:   c0000005
  Exception Offset:   00008121
  OS Version:   6.0.6001.2.1.0.768.2
  Locale ID:   1033
  Additional Information 1:   fd00
  Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:   fd00
  Additional Information 4:   ea6f5fe8924aaa756324d57f87834160

I'm dying to use this. Can anyone help, or shed some light on the problem? I'm running Vista Home Basic SP1. Thanks!
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glynor

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Re: Just purchased, already a problem
« Reply #1 on: December 03, 2008, 04:11:38 pm »
The MC13 beta build is actually fairly stable.  Crashes relating to JRTools.dll are usually related to the Windows Explorer integration (adding MC to the Windows Explorer right-click menu).

Have you tried rebooting?  Often that fixes JRTools.dll issues.  If not, try uninstalling, rebooting, installing from scratch, rebooting again, and then try running it.

If none of that works, we'll need to look at your logs.
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ninedosus

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Re: Just purchased, already a problem
« Reply #2 on: December 03, 2008, 04:16:23 pm »
Thanks, I'll give that a shot.

If it makes a difference, this only seems to be happening while navigating my audio library. While I was on the Home page and fiddling with Options, I had no problem.
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JimH

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Re: Just purchased, already a problem
« Reply #3 on: December 03, 2008, 04:17:35 pm »
Is this a build you got from our site?

If it freezes again, wait.  You may get an error message that would help.
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HTPC4ME

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Re: Import problem
« Reply #4 on: December 03, 2008, 05:47:03 pm »
test
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ninedosus

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Re: Import problem
« Reply #5 on: December 03, 2008, 05:49:55 pm »
Yes, I got the build from: http://www.jrmediacenter.com/download.html

The problem persists after uninstalling, rebooting, reinstalling, rebooting. The screen freezes up and then a Windows box appears saying the program is not responding, and to either close now or search online for a solution. And then the problem signature I already posted.

Any ideas?
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JimH

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Re: Import problem
« Reply #6 on: December 03, 2008, 05:53:24 pm »
I don't know what it is, but please wait 60 minutes.

Windows can say "not responding" when a program is still active.
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ninedosus

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Re: Import problem
« Reply #7 on: December 03, 2008, 06:15:18 pm »
Waited, box remained "Media Center Stopped Working"

Problem Event Name:   APPCRASH
  Application Name:   Media Center 13.exe
  Application Version:   13.0.78.0
  Application Timestamp:   4922ff19
  Fault Module Name:   kernel32.dll
  Fault Module Version:   6.0.6001.18000
  Fault Module Timestamp:   4791a76d
  Exception Code:   e06d7363
  Exception Offset:   000442eb
  OS Version:   6.0.6001.2.1.0.768.2
  Locale ID:   1033
  Additional Information 1:   fd00
  Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:   fd00
  Additional Information 4:   ea6f5fe8924aaa756324d57f87834160
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JimH

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Re: Import problem
« Reply #8 on: December 03, 2008, 06:32:52 pm »
MC has logging under the Help menu.  See if you can turn it on and get a log.  Look for "crash".

It would be worth trying the newer version here at the top of the MC13 board.

In MC Tools/Options/General, turn off the options under "Metadata..."

In Options/Library, remove any auto-import settings.

Over-eager virus checkers or firewalls can do strange things.
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ninedosus

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Re: Import problem
« Reply #9 on: December 03, 2008, 07:19:09 pm »
Alright, it says the log file is currently empty. I'll try the newer version and see what happens. Thanks for the help!
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ninedosus

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Re: Import problem
« Reply #10 on: December 04, 2008, 08:16:00 am »
Still experiencing the problem. So far I've tried:

-Uninstalling, rebooting, reinstalling, rebooting
-Installed new build
-Waiting to see if the program would respond/recover from "Program Not Working"
-In MC Tools/Options/General, turn off the options under "Metadata..."/In Options/Library, remove any auto-import settings."
-Checking logs (empty)

Nothing has helped. No other program gives me this issue. So far, I haven't been able to use MC for more than two minutes at a time. I've even tried closing out all other programs while running it.

Can anyone help?
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JimH

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Re: Import problem
« Reply #11 on: December 04, 2008, 08:40:50 am »
If the logs are empty, you may not have logging checked (on).

Virus checker?

This thread has some weird problems that were caused by other software:
http://yabb.jriver.com/interact/index.php?topic=24031.0

Can you get your system info and copy it here?  It's under MC Help.
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ninedosus

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Re: Import problem
« Reply #12 on: December 04, 2008, 08:47:38 am »
Turned Avira off, but the problem is still there. System info:


Media Center 13.0.82 Registered -- C:\Program Files\J River\Media Center 13\

Microsoft Windows Vista 6.0 Service Pack 1 (Build 6001)
AMD Unknown 1979 MHz MMX / Memory: Total - 980 MB, Free - 235 MB

Internet Explorer: 7.0.6001.18000 / ComCtl32.dll: 5.82.6001 / Shlwapi.dll: 6.0.6001 / Shell32.dll: 6.0.6001 / wnaspi32.dll: N/A
Ripping /   Drive E:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive E: PBDS     CDRWDVD DH-48C2S   Addr: 2:1:0  Speed:48  MaxSpeed:48  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:


Interface Plugins:
  last.fm (Active)
  Library Server (Active)
  TiVo Server (Active)
  UPnP Server (Active)
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JimH

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Re: Import problem
« Reply #13 on: December 04, 2008, 09:05:15 am »
Logs?
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ninedosus

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Re: Import problem
« Reply #14 on: December 04, 2008, 10:04:59 pm »
I don't know what happened, but I haven't had the problem all day (and ran it all day).

Thanks for all the help!
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JimH

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Re: Import problem
« Reply #15 on: December 05, 2008, 01:05:09 pm »
I read in another thread that you were running audioscrobbler.  It can cause problems if it's not working.  I think there is a thread on it in the "Weird Problems" thread in my signature.
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