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Author Topic: Can't import .MOV files?  (Read 1616 times)

drosoph

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Can't import .MOV files?
« on: June 13, 2011, 10:34:19 am »
Has anyone had this unusual problem?  I can import darned near ever filetype into MC, but when I tell it to import .MOV files, it errors and give me the "187 files could not be imported" error.
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JimH

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Re: Can't import .MOV files?
« Reply #1 on: June 13, 2011, 10:37:45 am »
What version of MC?
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drosoph

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Re: Can't import .MOV files?
« Reply #2 on: June 13, 2011, 10:50:28 am »
10.0.110, but I've noticed the last few builds.   Personally, I don't think it's been working for ME for a while now, just hadn't really noticed. 
I don't really think it's inherent to MC, probably a windows thing, just hoping someone has encountered this one.
I turned on logging and am running a full sweep for .MOV (only) files and I'll see if there is any more detail.
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drosoph

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Re: Can't import .MOV files?
« Reply #3 on: June 13, 2011, 10:54:13 am »
1282032: 7652: General: RunProgram: Timeout
1282032: 7652: General: RunProgram: Done waiting
1282032: 7652: General: RunProgram: Finish (20499 ms)
1282032: 7652: Import: JRAnalyzer::AddFileJRWorkerExe: Result: -1 (0 is success)
1282032: 7652: Import: JRAnalyzer::AddFileJRWorkerExe: Finish (20499 ms)
1282032: 7652: Import: JRAnalyzer::AddFile: Finish (20842 ms)
1282032: 7652: Import: JRAnalyzer::Open: Finish (20842 ms)
1282032: 7652: Database: CMediaDatabase::AddFile: JRAnalyzer::Open returned
1282032: 7652: Import: ImportNewFiles:     Failed to analyze / add
1282047: 7652: Import: ImportNewFiles: Adding: \\SERVER01\RAID5\Photos\Home Videos\2004\June\20040612-194248 - 20040612-204248 - DCP_4117.mov
1282047: 7652: Database: CMediaDatabase::AddFile: JRAnalyzer: 0xace6830
1282047: 7652: Database: CMediaDatabase::AddFile: Calling JRAnalyzer::Open
1282047: 7652: Import: JRAnalyzer::Open: Start
1282047: 7652: Import: JRAnalyzer::AddFile: Start
1282047: 7652: Import: JRAnalyzer::AddFile: Filename: \\SERVER01\RAID5\Photos\Home Videos\2004\June\20040612-194248 - 20040612-204248 - DCP_4117.mov
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Matt

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Re: Can't import .MOV files?
« Reply #4 on: June 13, 2011, 10:58:40 am »
Make sure you have 'Red October Standard' or 'Red October HQ' enabled in Options > Video.

If the problem persists, could you share one of the MOV files?  I'm matt at jriver dot com.

Thanks.
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Matt Ashland, JRiver Media Center

drosoph

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Re: Can't import .MOV files?
« Reply #5 on: June 14, 2011, 12:30:49 am »
I tried both Red Oct and Red Oct HQ, I had to alter it to Red Oct HQ w/ additional directshow filters and manually set .MOV files to use the j river video engine (auto, auto)
Now it imports the files, but they have unusual borders.  I'm still testing it out. 

They files play fine on other PCs, so that is no issue.
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