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Author Topic: MC Crashing On Two Different Machines  (Read 2410 times)

The Mastermind

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MC Crashing On Two Different Machines
« on: February 24, 2012, 03:28:02 am »
I run MC across three machines with my HTPC acting as a server and a desktop and laptop as clients. Two out of three of these machines suffer repeated crashes from MC.

My HTPC / server often crashes when starting videos or TV. This can happen two or three times in an evening.

The desktop which I use to listen to music has crashed about five times in the last ten minutes. MC was idle a moment ago while I typed this and it crashed. I can at least use MC on my other computer, it's uselss though in this case.

I am running version 17.91.
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MrHaugen

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Re: MC Crashing On Two Different Machines
« Reply #1 on: February 24, 2012, 03:36:07 am »
Turn on logging and post it here. It will probably give us some clues.
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The Mastermind

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Re: MC Crashing On Two Different Machines
« Reply #2 on: February 24, 2012, 06:14:18 am »
This is the end of the log for the crash on my client machine. The program was not doing anything at the time of this crash.

Quote
0138391: 3024: Database: CDataHolder::Load: Field: Rating; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.098
0138391: 3024: Database: CDataHolder::Load: Field: File Size; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.097
0138391: 3024: Database: CDataHolder::Load: Field: Duration; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.099
0138391: 3024: Database: CDataHolder::Load: Field: Date Created; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.100
0138391: 3024: Database: CDataHolder::Load: Field: Date Modified; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.100
0138391: 3024: Database: CDataHolder::Load: Field: Date Imported; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.105
0138391: 3024: Database: CDataHolder::Load: Field: Replay Gain; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.120
0138391: 3024: Database: CDataHolder::Load: Field: Peak Level; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.130
0138391: 3024: Database: CDataHolder::Load: Field: Intensity; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.140
0138391: 3024: Database: CDataHolder::Load: Field: BPM; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.101
0138391: 3024: Database: CDataHolder::Load: Field: Sample Rate; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.129
0138391: 3024: Database: CDataHolder::Load: Field: Channels; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.098
0138391: 3024: Database: CDataHolder::Load: Field: Bit Depth; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.100
0138391: 3024: Database: CDataHolder::Load: Field: Compression; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.100
0138391: 3024: Database: CAlbumAnalyzer::AnalyzeAlbumInfo: Start
0138391: 3024: Database: CDataHolder::Load: Field: Album Gain; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.101
0138391: 3024: Database: CAlbumAnalyzer::AnalyzeAlbumInfo: Analyze time: 0.000 seconds
0138391: 3024: Database: CAlbumAnalyzer::AnalyzeAlbumInfo: Finish (0 ms)
0138391: 3024: Database: CDataHolder::Load: Field: Artist; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.198
0138391: 3024: Database: CDataHolder::Load: Field: Date; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.121
0138391: 3024: Database: CDataHolder::Load: Field: Image File; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.102
0138391: 3024: Database: CDataHolder::Load: Field: Custom 1; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.115
0138391: 3024: Database: CDataHolder::Load: Field: Track #; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.145
0138391: 3024: Database: CDataHolder::Load: Field: Album Artist; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.105
0138391: 3024: Database: CDataHolder::Load: Field: Comment; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.129
0138391: 3024: Database: CDataHolder::Load: Field: Width; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.141
0138391: 3024: Database: CDataHolder::Load: Field: Height; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.100
0138391: 3024: Database: CDataHolder::Load: Field: Rotation; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.102
0138391: 3024: Database: CDataHolder::Load: Field: Flash; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.135
0138407: 3024: Database: CDataHolder::Load: Field: Complete Album; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.128
0138407: 3024: Database: CDataHolder::Load: Field: Disc #; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.166
0138422: 3024: Database: CDataHolder::Load: Field: Mix Album; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.181
0138438: 3024: Database: CDataHolder::Load: Field: Media Sub Type; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.181
0138438: 3024: Database: CDataHolder::Load: Field: FPS; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.112
0138454: 3024: Database: CDataHolder::Load: Field: Encoding Settings; Files: 1024; Pointer bytes:

0; Data bytes: 48; Elapsed ms: 0.172
0138469: 3024: Database: CDataHolder::Load: Field: Camera; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.176
0138469: 3024: Database: CDataHolder::Load: Field: Composer; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.163
0138594: 3024: Database: CDataHolder::Load: Field: Aperture; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.177
0138594: 3024: Database: CDataHolder::Load: Field: ISO; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.121
0138610: 3024: Database: CDataHolder::Load: Field: Shutter Speed; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.107
0138610: 3024: Database: CDataHolder::Load: Field: Focal Length; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.101
0138610: 3024: Database: CDataHolder::Load: Field: Playback Range; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.142
0138610: 3024: Database: CDataHolder::Load: Field: Description; Files: 1024; Pointer bytes: 0;

Data bytes: 48; Elapsed ms: 0.174
0138625: 3024: Database: CDataHolder::Load: Field: Publisher; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.172
0138641: 3024: Database: CDataHolder::Load: Field: Keywords; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.175
0138641: 3024: Database: CDataHolder::Load: Field: Caption; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.103
0138641: 3024: Database: CDataHolder::Load: Field: Copyright; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.101
0138657: 3024: Database: CDataHolder::Load: Field: Band; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.173
0138735: 3024: Database: CDataHolder::Load: Field: Lyrics; Files: 1024; Pointer bytes: 0; Data

bytes: 48; Elapsed ms: 0.175
0142500: 3024: Database: CDataHolderLookupMap::Load: Field: Filename; Elapsed ms: 98.855; Data

bytes: 1114568
0142750: 3024: Database: CDataHolderLookupMap::Load: Field: Filename; Elapsed ms: 1.448; Data

bytes: 65608
0142766: 3024: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
0142766: 3024: General: TopLevelExceptionFilter: Message: 0, wParam: 0, lParam: 0, Window class:
0143172: 2424: TV: CTVRecordingManager::Process: skipping since recording is not enabled
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Matt

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Re: MC Crashing On Two Different Machines
« Reply #3 on: February 24, 2012, 11:16:21 am »
I believe you're describing two different problems:
1) Video playback issue
2) Crash on a Library Server client

Your log is from #2.  For that problem, what happens if you unselect Media Network > Client Options > Automatically sync changes made on client back to server?
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Matt Ashland, JRiver Media Center

The Mastermind

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Re: MC Crashing On Two Different Machines
« Reply #4 on: February 25, 2012, 04:17:54 am »
As far as I can tell that has solved problem #2, as I was able to listen to music without a hitch this morning. But the problem has tended to appear intermittently, so I'll just keep my fingers crossed.

I will get a log from the next video related crash and post it for problem #1.

Thanks.
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The Mastermind

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Re: MC Crashing On Two Different Machines
« Reply #5 on: March 06, 2012, 04:57:04 am »
I've been a bit busy to get back to this, but the video related crashes have been consistent, at least one per eveing during a viewing session. So I hope we can resolve it now.

The crashes always happen when I am starting video. MC hangs briefly with the loading timer icon on screen and I can predict the crash.

I'll start by posting the end of a crash log.

Quote
11431625: 440: Database: CMediaFileIOSave::Load: Saving: C:\Documents and Settings\user\Application Data\J River\Media Center 17\Library\browser (theater view).jmd
11433703: 440: General: CDXCore::Terminate: Start
11433703: 440: General: CDXCore::Terminate: DestroyObjects
11433703: 440: General: CDXCore::Terminate: Release Direct3D
11433719: 440: General: CDXCore::Terminate: Unload D3D.dll
11433859: 440: General: CDXCore::Terminate: Clearing variables
11433859: 440: General: CDXCore::Terminate: Finish (156 ms)
11433859: 440: General: CDXCore::Terminate: Start
11433859: 440: General: CDXCore::Terminate: DestroyObjects
11433859: 440: General: CDXCore::Terminate: Release Direct3D
11433859: 440: General: CDXCore::Terminate: Unload D3D.dll
11433859: 440: General: CDXCore::Terminate: Clearing variables
11433859: 440: General: CDXCore::Terminate: Finish (0 ms)
11433875: 440: General: CMCUICore::UpdateScreenResolution: Start
11433875: 440: General: CMCUICore::UpdateScreenResolution: Default fullscreen settings:
11433875: 440: General: CMCUICore::UpdateScreenResolution: Changing settings to:
11433875: 440: General: CMCUICore::UpdateScreenResolution: Finish (0 ms)
11433875: 440: General: CMainUIWnd::Resize: Start
11433875: 440: General: CMainUIWnd::Resize: Finish (0 ms)
11433875: 440: General: CMCUICore::SetMode: Finish (2250 ms)
11434641: 440: TV: CTVRecordingManager::Process: Start
11434641: 440: TV: CTVManager::CreateTVControlForAllDevices: Start
11434641: 440: TV: CTVManager::CreateTVControlForAllDevices: Finish (0 ms)
11434641: 440: TV: CTVRecordingManager::Process: Finish (0 ms)
11439641: 440: TV: CTVRecordingManager::Process: Start
11439641: 440: TV: CTVManager::CreateTVControlForAllDevices: Start
11439641: 440: TV: CTVManager::CreateTVControlForAllDevices: Finish (0 ms)
11439641: 440: TV: CTVRecordingManager::Process: Finish (0 ms)
11444641: 440: TV: CTVRecordingManager::Process: Start
11444641: 440: TV: CTVManager::CreateTVControlForAllDevices: Start
11444641: 440: TV: CTVManager::CreateTVControlForAllDevices: Finish (0 ms)
11444641: 440: TV: CTVRecordingManager::Process: Finish (0 ms)
11449641: 440: TV: CTVRecordingManager::Process: Start
11449641: 440: TV: CTVManager::CreateTVControlForAllDevices: Start
11449641: 440: TV: CTVManager::CreateTVControlForAllDevices: Finish (0 ms)
11449641: 440: TV: CTVRecordingManager::Process: Finish (0 ms)
11449641: 5592: Sharing Plugins: CHTTPListenerWorker::HandleConnection: Start
11449641: 5592: Sharing Plugins: CHTTPListenerWorker::HandleRequest: TCP: 10.0.0.1: GET: http://10.0.0.4:52199/MCWS/v1/File/GetImage?File=1457886&Type=ThumbnailsBinary
11449641: 5592: Sharing Plugins: JRWebService::Process: Start
11449641: 5592: Sharing Plugins: JRWebService::Process: URL: /MCWS/v1/File/GetImage?File=1457886&Type=ThumbnailsBinary
11449641: 5592: Sharing Plugins: JRWebService::Process: Finish (0 ms)
11449641: 5592: Sharing Plugins: VHTTPMessage::Write: Wrote 347 bytes
11454453: 440: General: CMCUICore::GetEnableMonitorChange: Start
11454453: 440: General: CMCUICore::GetEnableMonitorChange: Change: 1; UI Mode: -995
11454453: 440: General: CMCUICore::GetEnableMonitorChange: Playback state: 3
11454453: 440: General: CMCUICore::GetEnableMonitorChange: Disabling change for full screen playback
11454453: 440: General: CMCUICore::GetEnableMonitorChange: Disabling change for recent UI mode switch
11454453: 440: General: CMCUICore::GetEnableMonitorChange: Finish (result: 0) (0 ms)
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JimH

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Re: MC Crashing On Two Different Machines
« Reply #6 on: March 06, 2012, 06:33:24 am »
Red October Std or HQ?

Update to build 99 if you have not.
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The Mastermind

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Re: MC Crashing On Two Different Machines
« Reply #7 on: March 07, 2012, 04:20:39 am »
HQ and I am using 99.
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The Mastermind

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Re: MC Crashing On Two Different Machines
« Reply #8 on: March 13, 2012, 04:10:56 am »
Bump

Still having this issue on 17.103.

I don't think I was entirely accurate when describing my filters. I use custon, everything is set to ROHQ, except TV which uses EVR.

I have also noticed that the crashes usually happen when opening a video file after I have watched TV trhough MC.
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The Mastermind

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Re: MC Crashing On Two Different Machines
« Reply #9 on: March 16, 2012, 10:41:17 am »
bump again
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The Mastermind

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Re: MC Crashing On Two Different Machines
« Reply #10 on: March 19, 2012, 05:21:47 am »
I was under the impression that solving crashes was considered a priority. Is this issue unresolvable? Two or so crashes per evening on my  HTPC software isn't really acceptable.
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MrHaugen

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Re: MC Crashing On Two Different Machines
« Reply #11 on: March 19, 2012, 05:29:36 am »
I think that the guys at JRiver have had some time off the latest days. That might be why you have gotten so slow response. Yes, I've gotten the impression that bugs like this is a priority.

I do not have much experience here, and I can't see any obvious things in the logs. Have you tried to run RO Standard, just to figure out if there are some HQ components messing up things? I think it would help very much if you could try to change certain things like different Video and Audio settings, so we could narrow it down a bit.
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JimH

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Re: MC Crashing On Two Different Machines
« Reply #12 on: March 19, 2012, 06:36:31 am »
Try RO Std, as MrHaugen suggests.
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The Mastermind

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Re: MC Crashing On Two Different Machines
« Reply #13 on: March 21, 2012, 03:46:35 am »
RO Standard seemed to make the crashes more frequent. In fact 100% of changes from TV to video files caused MC to crash, it hasn't been nearly as frequent on my previous configuration.
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MrHaugen

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Re: MC Crashing On Two Different Machines
« Reply #14 on: March 21, 2012, 04:44:59 am »
This might be pretty far out there, but who knows... Have you tried updating drivers for the Graphics card, and possibly the soundcard? Direct X could also be outdated if you notice crash in theater View it self. Seems to me that this crashes only happens on video playback though. So, in that case, it should not be the case in my experience.
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