Thanks for that advice. I wonder how MakeMKV does with DVDs that have multiple audio track formats (as do many). Such as different languages. Well, with languages, with luck the up and down arrow will allow a change within JRiver. First I'll test Wondershare with a different DVD and if it works I'll chalk it up to problems with this particular DVD. Then I'll try MakeMKV if necessary.
You can select from any of the audio/subtitle tracks on the disc that you want to keep in MakeMKV. I typically only rip the highest quality track with the most number of channels. (e.g. DD5.1 only, and skip the DD2.0 track) On Windows, it's basically the "standard" tool for ripping DVD to MKV now.
The one thing I will warn you about is that when you're ripping DVDs, a limited number of discs actually use a single subtitle track, and selectively enable parts of it by default for non-English sections.
E.g. a film where the majority is in English, but two characters say something to each other in Spanish. (or any other language)
On most discs, this is either burned into the video, contained in a separate subtitle track with only those parts (and another for full English subtitles) or is not considered relevant to the story. (e.g. it will be subtitled with "[Converses in Spanish]" or similar)
Some use the full English subtitle track but only have the sections where Spanish is spoken enabled by default. Discs that do this currently need the menus to work correctly. I only have one DVD which does this though, so it's not very common.