Topic: Crash During Install, "memory could not be read" [Solved by disabling antivirus] (Read 2786 times)

CalJake · « **on:** September 13, 2015, 12:37:57 pm »

Every time I install/update MC 21 I get an application error: "The instruction at 0x774523a3 referenced memory at 0x00194000. The memory could not be read. Click OK to terminate the program." This happened when I first installed MC 21.0.5, and with the update to 21.0.6 today. This is on a fully patched, update-to-date Windows 7 system which had been running MC 20 since its release without problem. MC 21 does appear to function correctly after I click OK to terminate.

JimH · « **Reply #1 on:** September 13, 2015, 01:21:14 pm »

Any antivirus running?

CalJake · « **Reply #2 on:** October 17, 2015, 01:33:25 pm »

Thanks Jim. Yep... looks like it's a problem with Webroot on Win 7. Installed latest update, got the error. Disabled Webroot and re-installed, no problem.

JimH · « **Reply #3 on:** October 17, 2015, 01:56:27 pm »

Thanks for reporting the solution.

INTERACT FORUM

Author Topic: Crash During Install, "memory could not be read" [Solved by disabling antivirus] (Read 2786 times)

CalJake

Crash During Install, "memory could not be read" [Solved by disabling antivirus]

JimH

Re: MC21 Crashes During Install - "The memory could not be read"

CalJake

Re: MC21 Crashes During Install - "The memory could not be read"

JimH

Re: MC21 Crashes During Install - "The memory could not be read"