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Author Topic: Channel Change Freeze and Crash - MC22  (Read 3085 times)

brett

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Channel Change Freeze and Crash - MC22
« on: December 11, 2016, 09:30:26 am »

I'm using MC22 on Windows 10 64 bit with SD Extend tuners. Recently I started experiencing random picture and sound freeze when changing channels. It locks up the entire computer to the point where the only way to recover is to power off / power on. Keyboard and mouse become totally unresponsive and I can't remote in to the computer either. MC22 is running on an Intel NUC NUC6i5SYH with an Accell B086B-012B Mini DisplayPort 1.2 to HDMI 2.0 Active Adapter, and the resolution set to 4K on the NUC for my LG OLED (the NUC won't do 4K through the HDMI output). I've played with the various RO settings, video and television settings, but the problem persists.  All the drivers are up to date. Any ideas on how to fix this issue would be greatly appreciated. Thanks. 
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JimH

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Re: Channel Change Freeze and Crash - MC22
« Reply #1 on: December 11, 2016, 09:40:16 am »

What is the full version of MC that you are using?
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brett

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Re: Channel Change Freeze and Crash - MC22
« Reply #2 on: December 11, 2016, 01:52:07 pm »

22.0.32 thanks
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JimH

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Re: Channel Change Freeze and Crash - MC22
« Reply #3 on: December 11, 2016, 03:29:33 pm »

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brett

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Re: Channel Change Freeze and Crash - MC22
« Reply #4 on: December 11, 2016, 10:27:33 pm »

Will do. Thanks.
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brett

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Re: Channel Change Freeze and Crash - MC22
« Reply #5 on: December 28, 2016, 09:54:30 pm »

This problem continues on a brand new computer and clean Win 10 install. I upgraded to a MSI Cubi2-005BUS (Kaby Lake cpu) configured the same as the NUC with MC 22.0.54.  Now the computer randomly completely hangs when changing channels, and a new twist, while just watching a channel. When this occurs, the picture freezes and the audio goes into a very short loop. The computer needs to be reboot by holding down the power button because the computer becomes completely unresponsive. Is there a buffer setting or something else I can try to prevent this issue? Could the displayport to hdmi adapter be defective? Memory diagnostics show no issues, so I don't think that is the problem. I'm out of ideas...  Thanks.
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JimH

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Re: Channel Change Freeze and Crash - MC22
« Reply #6 on: January 03, 2017, 04:31:24 am »

A user reports that the latest Win10 update seems to be related to a TV problem.  Rolling back Win10 fixed it.
https://yabb.jriver.com/interact/index.php/topic,108649.msg752765.html#msg752765
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