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[ToddB]

HI.

I purchased Media Center and on at least 2 occaisions, the license just disappeared and I was told to via  a dialog box that I need to burn another restore to get it back. Is there any way otehr than what I presume will be wasting a restore and what happens when the 10 restores are used if this behavior continues every few weeks?

Thank you,

Todd

[John Gateley]

Hi Todd,

How does the license just disappear? Something must be happening.

You are limited to 10 restores in a 1 year period.

j

[ToddB]

I am honestly unaware of anything hapenning which could cause the license to disappear. The only possibility which might be related is that I downloaded and installed a patch to the version I originally installed, via the Check for Upgrade menu item. Other than that I cannot fathom what I might have done that could be related. I never manually edit the registry. I am the only one who uses the computer. The only administrator.  I do run NOrton Systemworks, are there any known incompatibilites there? If not, I am at a total loss.

BTW, I KNOW that the license was installed because I displayed the license information on at least one occaision.

Thanks for your help,

Todd

[John Gateley]

Hi Todd,

I don't know of anything similar. If it's not too much trouble, each time you use MC do a quick check to make sure it is licensed. This may give us a clue.

How often has it happened?

j

[ToddB]

It has happened 2 or three times. I noticed another thread reporting a similar incident. I'll do another restore today and will do as you request and periodically monitor the status of the license.

Thanks,
Todd

[John Gateley]

Yes, I just saw the other thread today, but its always hard to tell if it is a bug or something external causing it. Hopefully you can get some useful info.

j

[ToddB]

I have checked every day and no problems yet. I'll post back if I run into any.

Todd