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Author Topic: Your License file is for a different product  (Read 737 times)

pinkley

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Your License file is for a different product
« on: April 19, 2018, 05:10:16 pm »
Just got an email from Media Center that Version 24 was available for upgrade. I just did that but it will not install as I get this message "Your License File is for a Different Product"  Any suggestions as to what I do next?
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JimH

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Re: Your License file is for a different product
« Reply #1 on: April 19, 2018, 05:37:36 pm »
Thanks for your purchase.  Did you install MC24?  Here's how the process works:

https://wiki.jriver.com/index.php/Restoring_a_License
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RoderickGI

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Re: Your License file is for a different product
« Reply #2 on: April 19, 2018, 05:38:28 pm »
Oops. Jim beat me. I'll leave this here anyway.


Searching the forum before posting would be my first suggestion. There are lots of topics on this issue.  ;)

If you have installed MC24 and are trying to activate the new licence for it using the mjr file, then this is probably the issue:
https://yabb.jriver.com/interact/index.php/topic,114872.msg794447.html#msg794447

If you haven't installed MC24 yet and are trying to install the licence into a MC23 version, you need to be running MC23.0.102 or higher for it to work.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

JimH

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Re: Your License file is for a different product
« Reply #3 on: April 19, 2018, 06:03:34 pm »
Let's try just referring people to this thread.

License Problems

Thanks for your help.
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