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[pkfeldman]

Norton says the Windows 64-bit download file is corrupts and auto deletes it - see below


Filename: MediaCenter310010-x64.exe
Threat name: WS.Reputation.1Full Path: C:\Users\Owner\Downloads\MediaCenter310010-x64.exe

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On computers as of 
5/12/2023 at 8:31:38 PM

Last Used 
5/13/2023 at 10:33:13 AM

Startup Item 
No
Launched 
No
Threat type: Insight Network Threat. There are many indications that this file is untrustworthy and therefore not safe


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MediaCenter310010-x64.exeThreat name: WS.Reputation.1
Locate


Very Few Users
Fewer than 5 users in the Norton Community have used this file.

Very New
This file was released less than 1 week  ago.

Medium
This file risk is medium.


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https://files.jriver-cdn.com/mediacenter/channels/v31/latest/MediaCenter310010-x64.exe
Downloaded File  from jriver-cdn.com
Source: External Media

MediaCenter310010-x64.exe

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File Actions

File: C:\Users\Owner\Downloads\MediaCenter310010-x64.exeRemoved

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File Thumbprint - SHA:
c8072682e479612ef610262509c9d24f7cb7662cd061d38b4d001afa0e0cc49c
File Thumbprint - MD5:
0d93eee088b4adf10aeffebf9d480e17

[Thomas1952]

Hi,

I'm having trouble downloading the update to media Center 31.0.10 for Windows 64-bit. Have tried several times and every time Norton removes the downloaded file:
MediaCenter310010-X64.exe as being suspicious. The threat file name is: WS.Reputation.1. It indicates that the downloaded file is from jriver-cdn.com. As a result, I am unable to install the update. Might you have any workaround solutions to resolve this issue?. Thanks very much.

[JimH]

Uninstall Norton.  Let them know.

[slerch666]

Not sure if Norton offers it, but you could try disabling Norton, download the file, install, then re-enable Norton.

You can also try excluding a specific folder from Norton scanning and see if it lets you install that way (just be careful not to put other things in that folder that might actually be malicious).

[Matt]

The online virus checker VirusTotal is perfectly happy with MediaCenter310010-x64.exe.  It runs 65 checkers.

[walkman666]

Split Norton blocks install

Same here...Norton says threat is WS.Reputation.1
I disabled Norton, installed it fine, and then re-enabled Norton

[Awesome Donkey]

My guess is with MC31 being released recently, some AVs like Norton are flagging it, and yes, it is a false positive.

Anyone running Norton should be able to report it to Norton as a false positive.