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Author Topic: FTP Connection Woes  (Read 843 times)

Shelly

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FTP Connection Woes
« on: November 07, 2002, 04:19:14 am »
Since last evening I'm unable to connect to the FTP server to download the latest build.  I called my ISP and they are also unable to connect.  They don't have the site filtered or blocked.  Is anyone else having connection problems?

Shelly
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JimH

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Re: FTP Connection Woes
« Reply #1 on: November 07, 2002, 05:22:57 am »
Your ISP may have problems.  Ask them to do a traceroute to ftp.jriver.com.

You can also do it from a DOS window by typing:

tracert ftp.jriver.com

There are a number of downloads in process at the moment, so I know it's not our server.
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JimH

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Re: FTP Connection Woes
« Reply #2 on: November 07, 2002, 05:28:11 am »
You can also use the IP address in the tracert or the download link by changing:

ftp.jriver.com
to
198.73.82.66
or to
198.73.82.4

If that works, there is a DNS problem somewhere.  It could be your ISP's problem, or it could be their provider's problem.
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Shelly

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Re: FTP Connection Woes
« Reply #3 on: November 07, 2002, 02:50:45 pm »
Thanks Jim.  I was fairly confident the problem wasn't on your end.  I'm able to download without a problem this evening, so maybe my ISP resolved the issue.  

Shelly
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