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[Pepper]

Hi guys, sorry if this is the wrong place to post, but I did have a look around first, honest  

Anyway, I'm trying to restore my license file, but I think your site is fibbing to me when it says that it has mailed my codes back to me. I get a notification that the codes have been sent, but they don't appear in my inbox...

Hope you can help.

[IanG]

I think the usual advice is to check your spam filters, remembering that your ISP may be applying some, too.

Ian G.

[Pepper]

Well if my ISP is blocking it then I'm snookered, but I'm not applying any locally...

[JimH]

www.mediajukebox.com/license has information that may help, but we've seen one other problem exactly like this in the last month.  It was a customer who had a pipex.com e-mail account.

You can change your e-mail address.  Contact me with your full details (name, etc) if you need help.

jimh @ jriver.com

[Pepper]

Cheers, as suspected, it would appear that Pipex are blocking those mails - doh. I changed my address and bingo, codes arrived.

Thanks for your help.

[JimH]

Good.  Thanks for reporting the result.  Please let pipex know.  I will, too.

[John Gateley]

Hi All,

If you have a pipex e-mail address (or Pepper - if you are willing to switch back), I need some help debugging this.

Just go to the restore page and get your restore codes sent to you via e-mail, then post a quick note here.

Thanks,

j