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[tentec]

11/6/02
I changed the mother board & hard drive in my computer & reinstalled Media Juke Box 8.0.318 from where it was stored originally. It installed fine, works good but I get an error message when I try to restore my license, " we could not find that license". Looking at the registration info it reads Media Jukebox 8.0.318 unregisterd.
What do you think up with all of that.

tentec

[JimH]

It's all in the FAQ under Jukebox/Purchase above.

[tentec]

I followed all instructions on MJ ver.8 restore page & get error message," We could not find that license".

tentec

[JimH]

That's covered under Jukebox/Purchase above.

[tentec]

Sir; when I enter the registration code that was email to me this mornning by M J I get an error message. Do you think you could check the number for me. The answer that you are giving me don't seem to be helping. I think I've done that.

tentec

[John Gateley]

1 - You should have a registration code, like ABCDE-FGHIJ-...-ZZZZZ
This was mailed to you, correct?

2 - Go to the restore page (in Media Jukebox: help -> restore license and choose to restore from the internet).

3 - Make sure the browser that started up is Internet Explorer.

4 - Using Copy/Paste, enter the registration code on that page. Do not try to type it in, use the windows copy-n-paste functions.

5 - the license should then install automatically.


j

[tentec]

Got it. Thanks!!!

tentec