Topic: Registration Code (Read 5037 times)

granheim · « **on:** December 04, 2005, 12:51:20 am »

I have had some computer problems, and now bought a new Labtop.
On this labtop i wanted to install my copy of MJ 8.
I tried to get jriver to resend my Registration Code.
When i do so it says Registration Code send by e-mail, but i never recieve that mail ??
What is wrong ? ?

KingSparta · « **Reply #1 on:** December 04, 2005, 07:29:00 am »

mybe you changed your e-mail since you bought it?

JimH · « **Reply #2 on:** December 04, 2005, 07:41:14 am »

Try again using the e-mail address you used for this forum.

granheim · « **Reply #3 on:** December 05, 2005, 10:34:44 am »

the E-mail adresse i used in this forum was a typo.
I have now changed it to the correct one.
And now i get "can not be found".
I didn't get that message 4 days ago

JimH · « **Reply #4 on:** December 05, 2005, 10:40:12 am »

Please try again. It's changed back.

If you're not getting the e-mail, check your spam folder.

granheim · « **Reply #5 on:** December 05, 2005, 10:46:22 am »

i do not get the mail. It is not in my unwanted mail folder. And it isn't in the spamfolder in my mail hotel.
I don't know what is wrong.

JimH · « **Reply #6 on:** December 05, 2005, 10:50:35 am »

It gets sent. The other possibility is that your ISP is blocking it. You could try a yahoo or gmail account.

John Gateley · « **Reply #7 on:** December 05, 2005, 11:03:44 am »

Kim,

You should have received your license in e-mail just a moment ago. I'm not sure what you were trying, but the system didn't show any restores for you this past weekend, and when I tried, it restored without a problem. Let me know if you have any further troubles.

Thanks,

j

granheim · « **Reply #8 on:** December 05, 2005, 11:18:10 am »

sorry to say so, but i am now monitoring 3 e-mail adresses
kim@ kk@ and kk_dk
and none of them has recieved anything but the INTERACT FORUM [info@jriver.com] reply.
I wonder if i have been "blacklisted" somewhere ?

JimH · « **Reply #9 on:** December 05, 2005, 11:19:42 am »

Quote from: granheim on December 05, 2005, 11:18:10 am

sorry to say so, but i am now monitoring 3 e-mail adresses
kim@ kk@ and kk_dk
and none of them has recieved anything but the INTERACT FORUM [info@jriver.com] reply.
I wonder if i have been "blacklisted" somewhere ?

Please try again.

And please double check your spam filters. The e-mail is leaving JRiver.

granheim · « **Reply #10 on:** December 05, 2005, 11:24:10 am »

I can't understand why it should dissapere at hotmail.
Just a regular hotmail account.

JimH · « **Reply #11 on:** December 05, 2005, 11:26:23 am »

Did you try the hotmail account?

If the three don't work, then it is almost certain to be a problem on your PC or on the mail server you use.

granheim · « **Reply #12 on:** December 05, 2005, 11:27:21 am »

what is the domain you send the file from (XXX@???.com)
I will put you as trusted domain in my mail server

JimH · « **Reply #13 on:** December 05, 2005, 11:39:33 am »

jriver.com

KingSparta · « **Reply #14 on:** December 05, 2005, 11:57:15 am »

Quote

I can't understand why it should disappear at hotmail.

Spam Filters Are Not Perfect Hotmail is bad for this when i send a User on my System most of the time they don't get it if i use my sites Admin E-mail Address because hotmail thinks it is spam.

Roadrunner (my provider) don't really filter junk mail (if they would i would get less) they do check for viruses and trojans. Right now the CIA said i visited 30+ websites that are on the watch list. of course there is a Trojan attached to it so i would open it up and get infected.

granheim · « **Reply #15 on:** December 05, 2005, 12:59:31 pm »

then please change my license E-mail to kim@granheim.dk again.
I have started a case with my isp and tha manager of my mail hotel.
And i'll get back to you, success or not

Kim

John Gateley · « **Reply #16 on:** December 05, 2005, 01:18:33 pm »

Hi Kim,

I changed your e-mail back. Please visit the page and try again. Previous e-mails are already lost, so you have to visit the page again.

j

John Gateley · « **Reply #17 on:** December 05, 2005, 01:43:27 pm »

I see you visited the page - did the e-mail make it through?

j

granheim · « **Reply #18 on:** December 05, 2005, 01:49:06 pm »

no it didn't

i have contacted my isp & b-one.net (my mail hotel) to hear what is wrong

John Gateley · « **Reply #19 on:** December 05, 2005, 02:22:01 pm »

I've seen a few tries now, any luck?

j

granheim · « **Reply #20 on:** December 05, 2005, 02:30:00 pm »

i have removed all isp virus and spam filtering no luck

granheim · « **Reply #21 on:** December 05, 2005, 02:30:44 pm »

i am running out of ideas

granheim · « **Reply #22 on:** December 05, 2005, 02:33:44 pm »

i know there is some file filtering in outlook 2003, could it be that ?
but it should let the e-mail through, and just remove the attachment, if i fits some profile

John Gateley · « **Reply #23 on:** December 05, 2005, 02:50:33 pm »

I've just sent you two test e-mails, please let me know if you get either or both.

j

granheim · « **Reply #24 on:** December 05, 2005, 03:08:17 pm »

Only got 1 (Test # 1 att00062.dat)
i returned the one i recieved

John Gateley · « **Reply #25 on:** December 05, 2005, 03:18:45 pm »

Okay, I've found the problem, but it'll take me a few minutes to figure out if it's ours or your mailer. Check back later...

j

granheim · « **Reply #26 on:** December 05, 2005, 03:41:08 pm »

i will.
I hope you'll tell me what it was !!!

John Gateley · « **Reply #27 on:** December 05, 2005, 04:36:02 pm »

Could you try now? I think we fixed it.

The problem was that in the SMTP protocol, we were sending:
HELO ourhost
instead of
HELO ourhost.jriver.com

j

INTERACT FORUM

Author Topic: Registration Code (Read 5037 times)