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[johnduck]

I have bought mj8 and want to rip in mp3 but get an error message that the plugin failed to install.
Is there anyone i can get help from from the company? Do they have a help line or support line by email?
Have I bought a dud product?
John

[JimH]

This is it.  

There is a section in the FAQ on plug-in installation problems.  Use IE to visit the page here.

Make sure your version of MJ is up to date.

More details about the problem might help.

[johnduck]

Thanks Jim,

I had visited the plug in problem page and tried everything there. I have no firewall on my computer. I am on win 98. I use IE5.
When downloading the plugin i get the error 1157 and it says the plugin failed to install.
I have tried to uninstall mj8 and reinstall it and still get the same error message.
I have tried to install the plugin using the method described for a computer not connected as well and still the same problem.
I still am unable to rip in mp3 format! Please can you help?
John

[JimH]

Try updating to the latest version.  8.0.398.

Check this page:
http://www.mediajukebox.com/mediajukebox/pluginproblems.html