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[pmarca]

Hi -- using handheld sync feature (MC16 latest build on Vista) to convert lossless FLAC music files to MP3's (LAME "Extreme" VBR) in a folder on the same drive.  MC16 crashes predictably at start of conversion:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Media Center 16.exe
  Application Version:   16.0.75.0
  Application Timestamp:   4db5eebc
  Fault Module Name:   StackHash_fd00
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   00000000
  OS Version:   6.0.6002.2.2.0.256.1
  Locale ID:   1033
  Additional Information 1:   fd00
  Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:   fd00
  Additional Information 4:   ea6f5fe8924aaa756324d57f87834160

Is there anything I can do or any other information I can provide?

Thank you!

p.s. I can't seem to recreate the same crash on the same machine with the latest build of MC15.

[JimH]

Please try this build:
http://files.jriver.com/mediacenter/MediaCenter160081.exe

It fixes a crash with MPC files, but it could be related.

If that won't work, try MC's logging under Help.  Read the previous log from the bottom up.

[Matt]

I tested this using build 75 and build 81, and unfortunately can't reproduce it here.

I did this:

• Created a virtual handheld
• Set audio conversion to MP3 (VBR Exteme) with 'Always convert' for the conversion mode and two simultaneous conversions
• Dropped some FLAC files on 'Sync Handheld' in the Action Window
• Started the sync
• Watching it in the Action Window or 'Details' view worked as expected

Maybe you could use Help > Logging like Jim mentioned, and email a log to matt at jriver dot com after the crash?

Thanks.

[JimH]

You have mail.