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[gcjmt]

Purchased Mac 19 license yesterday.  Been trying to install since then.  Repeatedly getting the above error.  Cannot install application.  Meantime, burning through my restores !  Used three of them.

Have meticulously entered, then copied and pasted license key.

Getting the license error.

Can you help please ??

[JimH]

Thanks for your purchase and welcome to the forum.

That could be a firewall problem.  The license server is working.

But you must install the program first, then restore.

http://wiki.jriver.com/index.php/Restoring_a_License

[gcjmt]

Thanks.  But still issue.

Took the firewall down and still getting the error.

MC 19 was installed as trial some time ago.  Purchased 5/26 and received the Code.  When I click on the app icon from the trial, I'm prompted to purchase or restore.

I've already purchased so I've been hitting restore.

Am I doing something wrong?

Again, burning thru restores here

(BTW I'm a dealer in Greensboro and looking forward to running JRiver after less than fulfilling experiences with other player software)

thx

[gcjmt]

Ok.  Installed.  But along the way I used 4-5 of the restores.  I had to download and reinstall rather than execute the license from the old trial. 

After the new download, with the firewall up, it worked fine.

Can you restore my restores ?

[glynor]

They can.  If you run out, just ask, and they can reset them.