INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: License Problem  (Read 1884 times)

kastle

  • Recent member
  • *
  • Posts: 9
License Problem
« on: June 19, 2015, 07:12:29 pm »
I purchased a license but when I click on the icon it keeps telling me it my trial has expired. I tried re downloading it and also restoring it but still nothing. Can anyone PLEASE help.
Logged

Awesome Donkey

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 7813
  • Autumn shade...
Re: Help !!!!
« Reply #1 on: June 19, 2015, 07:14:10 pm »
Please make sure you're using the latest build, which is found here: http://yabb.jriver.com/interact/index.php?topic=97991.0
Logged
I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

blgentry

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 8014
Re: Help !!!!
« Reply #2 on: June 19, 2015, 07:24:56 pm »
When you do a restore you should receive a file that ends in .MJR.  This is the license file.  Try running that file from Finder.  If it chooses JRiver to run the file, it probably won't do anything (in my experience).  Instead, run it from the Finder and choose "Package Installer".  That should install the license properly.

Let us know how it works out for you.

Brian.
Logged

kastle

  • Recent member
  • *
  • Posts: 9
Re: License Problem
« Reply #3 on: June 20, 2015, 06:23:11 pm »
I have tried everything from using package installer to trying a old version ( mac 19 ) and still no luck. I am desperate as I have folks coming over tomorrow to hear my new system. I cant understand why JRiver does not have better tec support. Not sure I would I would have purchased it or would recommend if I would have known. I have purchased multiple Flac files that i now can not play. Does anyone have any other suggestions ?
Logged

blgentry

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 8014
Re: License Problem
« Reply #4 on: June 20, 2015, 06:40:24 pm »
What version of JRiver Media Center are you running?  We are looking for a complete version number, so something like 20.1.110 .

What happens when you run the .MJR file?  License files have to be used within a certain time frame.  Did you get this license restore emailed to you recently?  Or has it been a few weeks?

I'm no expert; just trying to help you out.

Brian.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72446
  • Where did I put my teeth?
Re: License Problem
« Reply #5 on: June 21, 2015, 12:34:50 am »
You need the version that is on the Download page here.
Logged
Pages: [1]   Go Up
« previous next »