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[Rafal Lukawiecki]

Could someone from JRiver please help me fix this issue? Out of the blue my Id tells me I am no longer licensed to use it. Having dragged it out of the HiFi cabinet and having switched to the GUI mode I was informed that the trial has expired. I had no idea I ever bought a trial! I thought I paid a full price for a product that was not going to expire.

I have posted a question about it yesterday, but no one has answered. I have also PMed Bob, but perhaps he is away. Is there anyone at JRiver who can let me use my device again, please? This is a more irritating than I have hoped for. Thanks.

[JimH]

Bob had a family emergency.  Sorry.  There are a couple of other similar threads here.

[Rafal Lukawiecki]

I'm sorry to hear that. I hope it is not too bad for Bob...

I understand that JRiver needs to send me the key for the Id. Could you please send it, Jim, in Bob's absence? Or is there a number and a person to call for the key? I thought this forum was the support mechanism in these cases, am I wrong?

[bob]

I'm sorry to hear that. I hope it is not too bad for Bob...

I understand that JRiver needs to send me the key for the Id. Could you please send it, Jim, in Bob's absence? Or is there a number and a person to call for the key? I thought this forum was the support mechanism in these cases, am I wrong?

Hi Rafal,
If you do the #77 menu option it should copy the license back in as well. 
If that doesn't work, would you PM me your Id serial number and I'll send you the registration code.
You can either enter that into MCs license config dialog or boot the restore software off of a usb key and enter it there which will also put it into the backup copy.

[Rafal Lukawiecki]

Thanks, Bob. PM sent.