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Author Topic: Problem with license activation  (Read 1535 times)

KirbyDoc84

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Problem with license activation
« on: March 13, 2016, 04:43:51 am »
Hi everybody! ;D
I've got a problem with my JRiver license activation. I have the registration key. I have the letter from the producer with activation file. I opened it by double-clicling. The message said that the was sucessully installed. But when I open the programme it continues telling me that the trial period has expired and nothing happens. What did i do wrong? The screenshot is attached.
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JimH

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Re: Problem with license activation
« Reply #1 on: March 13, 2016, 07:36:57 am »
You probably need to install the version that matches your license.  Here's how it works:

http://wiki.jriver.com/index.php/Restoring_a_License
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KirbyDoc84

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Re: Problem with license activation
« Reply #2 on: March 13, 2016, 07:40:42 am »
Thank you. We tried just now and it worked. The problem was that the license worked only with 21.0.23 and did not work with 21.0.50 :)
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JimH

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Re: Problem with license activation
« Reply #3 on: March 13, 2016, 07:49:23 am »
Doubtful.  You probably have another, older version installed and it was that version that was doing the activation.

The last version to have been run becomes the default version.
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