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Author Topic: Dr Who help  (Read 2513 times)

toddelving

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Dr Who help
« on: July 21, 2016, 02:12:55 pm »
Hello,
I have been trying to sign into DR Who and have not been able to.
I reset my password through my email link and at the sign in it does nothing when I am in JRiver MC22 and when I change the password it bring me to the website instead of bringing it up in MC 22
I am running Windows 10
Thank you for your help
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JimH

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Re: Dr Who help
« Reply #1 on: July 21, 2016, 04:33:40 pm »
Did you register for Dr Who?
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toddelving

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Re: Dr Who help
« Reply #2 on: July 21, 2016, 05:10:55 pm »
Is register the same as log in?
Because I have a username and a password but for some reason cannot past the sign in page; I have also tried changing my password but i get the same result
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toddelving

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Re: Dr Who help
« Reply #3 on: July 21, 2016, 05:12:50 pm »
Keeps telling me to sign in and when I sign in it returns me to the sign in page.
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~OHM~

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Re: Dr Who help
« Reply #4 on: July 21, 2016, 05:14:58 pm »
You need to register....it's not your user name and password for Interact...unless you choose it to be when you REGISTER

http://yabb.jriver.com/interact/index.php?topic=97994.0

Just to make sure....check to see if you have Dr Who turned on! you can find this under-  tools>options>general>features
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toddelving

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Re: Dr Who help
« Reply #5 on: July 21, 2016, 08:05:06 pm »
I was using DR Who in MC 21 but when I upgraded I cannot get past the login screen where it tells me to use my email and use my password; tried that about six times; tried resetting the password a number of times still tells me every time that I have to log in.
It was mentioned to me that I have to register but cannot find a place to try to register (again)
Checked the firewall and I cannot see anything being blocked!


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