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[rolotomasee]

Hi,

So need some help, I'm at my wits end. I can't install any version of PMW on my new Windows 10 laptop. Any other program installs fine. JRiver media center installs fine.

When I run the installer (for any version) the extracting bar comes up for a few seconds, then nothing.

Looking in the performance monitor, it shows the following APPCRASH:

Source
Install Wizard

Summary
Stopped working

Date
‎05/‎12/‎2016 06:38 PM

Status
Report sent

Description
Faulting Application Path:   C:\Users\User\AppData\Local\Temp\7zSCCB5.tmp\Install.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   Install.exe_Media Center 20
Application Version:   20.0.140.0
Application Timestamp:   5748b126
Fault Module Name:   JRImage.dll
Fault Module Version:   20.0.140.0
Fault Module Timestamp:   5748b123
Exception Code:   c0000005
Exception Offset:   0005a5b4
OS Version:   10.0.14393.2.0.0.768.101
Locale ID:   2057
Additional Information 1:   594a
Additional Information 2:   594abb8de086f445d3a2c28dcd1a9a1a
Additional Information 3:   2900
Additional Information 4:   29003b9472c535ad73d518c26c6b36b7

Extra information about the problem
Bucket ID:   8026decf5da284bdd4a482de09c978bd (108380725609)

Error is the same with all versions I've tried.  Anyone have any ideas, don't want to pay for JRiver MC as PMW has everything I need.

[JimH]

Antivirus software could cause that kind of problem.

[rolotomasee]

Sorry forgot to mention, tried with every antivirus, firewall, UAC etc. turned off, still nothing.

[JimH]

If it is antivirus, turning it off may not be enough.  Uninstall it to be certain.  More here:
http://yabb.jriver.com/interact/index.php/topic,86096.msg588759.html#msg588759

[rolotomasee]

Nope, still not installing with AV uninstalled and PC rebooted...