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Author Topic: Unexpected shutdowns  (Read 2863 times)

jtwrace

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Unexpected shutdowns
« on: August 06, 2017, 07:40:55 am »

23 works great for me then it shuts down and offers me to reopen which then works fine for a bit more then it happens again. 
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W10 NUC i7 (Gen 10) > (Audiolense FIR) > Motu UltraLite mk5 > (4) Hypex NCore NC502MP > JBL M2 Master Reference +4 subs

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JimH

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Re: Unexpected shutdowns
« Reply #1 on: August 06, 2017, 08:04:06 am »

Can you try to determine if it is related to a specific file or file type?

Try playing a single album, over and over, for example.

How long does it play?
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blgentry

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Re: Unexpected shutdowns
« Reply #2 on: August 06, 2017, 08:58:21 am »

You probably have one or more bad files that auto import is trying to import and then MC crashes.  Turn off auto import as a test:

Tools > Options > Library & Folders > run auto import in background > (uncheck)

Brian.
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jtwrace

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Re: Unexpected shutdowns
« Reply #3 on: August 06, 2017, 03:20:16 pm »

You probably have one or more bad files that auto import is trying to import and then MC crashes.  Turn off auto import as a test:

Tools > Options > Library & Folders > run auto import in background > (uncheck)

Brian.
I will try this.
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W10 NUC i7 (Gen 10) > (Audiolense FIR) > Motu UltraLite mk5 > (4) Hypex NCore NC502MP > JBL M2 Master Reference +4 subs

My podcast:
https://www.youtube.com/channel/UCXMw_bZWBMtRWNJQfTJ38kA/videos

jtwrace

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Re: Unexpected shutdowns
« Reply #4 on: August 06, 2017, 08:25:46 pm »

I can confirm that didn't work.  It shutdown during a song that was playing. 
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W10 NUC i7 (Gen 10) > (Audiolense FIR) > Motu UltraLite mk5 > (4) Hypex NCore NC502MP > JBL M2 Master Reference +4 subs

My podcast:
https://www.youtube.com/channel/UCXMw_bZWBMtRWNJQfTJ38kA/videos

stevem2

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Re: Unexpected shutdowns
« Reply #5 on: August 07, 2017, 10:19:14 pm »

The same thing happened to me, twice, within five minutes of first starting to play MC23 for Mac. In both cases I was playing a 44/24 AIFF file and browsing through the library using JRemote.  I reloaded the same files again and the second time it played all the way through with a mix of file types and resolutions (about a half-hour total).
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blgentry

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Re: Unexpected shutdowns
« Reply #6 on: August 08, 2017, 03:13:03 pm »

That still sounds like bad file(s), but we can't be sure without a log file.  What you want to do is turn on logging.  Then create the crash.  Then re-open MC, and "collect the logs".  Finally take that log zip file and attach it here.  This is all under help > Logging .

Good luck!

Brian.
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jtwrace

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Re: Unexpected shutdowns
« Reply #7 on: August 10, 2017, 08:16:21 pm »

That still sounds like bad file(s), but we can't be sure without a log file.  What you want to do is turn on logging.  Then create the crash.  Then re-open MC, and "collect the logs".  Finally take that log zip file and attach it here.  This is all under help > Logging .

Good luck!

Brian.
See attached! 
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W10 NUC i7 (Gen 10) > (Audiolense FIR) > Motu UltraLite mk5 > (4) Hypex NCore NC502MP > JBL M2 Master Reference +4 subs

My podcast:
https://www.youtube.com/channel/UCXMw_bZWBMtRWNJQfTJ38kA/videos

blgentry

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Re: Unexpected shutdowns
« Reply #8 on: August 11, 2017, 07:47:12 am »

It looks like maybe you edited the ZIP files.  Neither of them have "Previous Log.txt" .  That's the file we need to look at.

Brian.
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