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Author Topic: Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91  (Read 2111 times)

net23

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Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91
« on: January 02, 2018, 08:45:42 pm »
Hiya!

Ever since I moved to the 64bit release of MC I'd been hoping that Soundspectrum would release a version of G-Force compatible with the latest, greatest 64bit MC.

Recently they released a 64bit version of G-Force that was supposed to be compatible with MC. v5.8.

After installing both latest versions I find that MC hard crashes when I select G-Force as the vis. I can run their vis in standalone mode and it's fine... just crashes MC.

My system is:
Win 10 Pro 64bit OS
i7-3770K CPU @ 3.5Ghz, 16GB RAM, NVIDIA 1070ti

I just deleted logs and dmp files and restarted MC and triggered the crash by selecting G-Force as the vis, log and dmp attached.

Hope this can help... Soundspectrum support referred me to our JRiver Interact forum: "Sorry you are experiencing this issue. We have received similar reports from others; however, we have not been able to reproduce the issue on our end. It's possible that the issue stems from something in JRiver that we are not able to directly address. I would recommend also writing to JRiver so they can hear from you directly on what your are experiencing."

Thanks!

Bob
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net23

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Re: Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91
« Reply #1 on: January 04, 2018, 10:11:20 pm »
Anyone?
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JimH

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Re: Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91
« Reply #2 on: January 05, 2018, 06:19:22 am »
If Soundspectrum can't reproduce it, it's possible that it's a video driver problem.
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net23

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Re: Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91
« Reply #3 on: January 05, 2018, 06:57:55 am »
Initially that's one of the first things I thought as well... however G-Force (5.80 and now today v.5.81) are running on this computer and work with no issue in WMP as vis and in standalone with an audio source selected so that makes me think there's something going on specific to MC. Is there anything visible in the logs I uploaded?

Thanks!
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net23

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Re: Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91
« Reply #4 on: January 08, 2018, 01:16:55 pm »
Anybody had a chance to look at the log/dump?

Thanks!
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net23

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Re: Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91
« Reply #5 on: January 10, 2018, 05:08:23 pm »
Bump.
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JimH

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Re: Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91
« Reply #6 on: January 10, 2018, 06:29:02 pm »
I don't think there is anything we can do about this.  Make sure you have the most recent version of Soundspectrum's software.
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millst

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Re: Troubleshooting Soundspectrum's 64bit release of G-Force with MC 64bit 23.0.91
« Reply #7 on: January 11, 2018, 10:26:33 am »
I tried the latest version of Aeon (4.00) and have a similar experience. Blank screen on 32-bit. 64-bit crashes. I don't have support from them and was waiting for 64-bit support before paying again.

-tm
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