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Author Topic: License Restoring - help  (Read 2935 times)

mr_deejay

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License Restoring - help
« on: April 22, 2018, 09:33:48 am »

Suddenly, after like 3 years, my Media Center 20 displayed info "The trial period has expired" :-) I've tried to restore my licence key (cause I can't find it in my mail) by trying to receive my registration code. I've entered all possible email addresses here: "https://rover.jriver.com/cgi-bin/restore_email.cgi?displayemail=1" and got no answer. Can you help me with that?
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JimH

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Re: License Restoring - help
« Reply #1 on: April 22, 2018, 10:09:31 am »

Please send me your details.  I need something to search for.

jimh at jriver
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mr_deejay

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Re: License Restoring - help
« Reply #2 on: April 22, 2018, 10:50:09 am »

Thanks. Just've sent the mail.
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richardcadot

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Re: License Restoring - help
« Reply #3 on: August 20, 2018, 10:12:10 am »

Same thing just happened to me this morning... Had the PAID (!!!) program for 3 years or so and it decided this morning that my supposedly "trial" license was expired! I tried to restore my license but your site is down!!
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JimH

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Re: License Restoring - help
« Reply #4 on: August 20, 2018, 10:17:01 am »

Stand by.  Something just went offline a few minutes ago.  We're checking.
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richardcadot

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Re: License Restoring - help
« Reply #5 on: August 21, 2018, 11:20:51 am »

So what now? I assume the recent cyber attack on your servers is responsible for my software not working because in need of a license restore? When do you expect I will be able to listen to my music?

PS: I am not a computer geek, I just love hifi music.
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Awesome Donkey

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Re: License Restoring - help
« Reply #6 on: August 21, 2018, 02:36:45 pm »

Just gotta wait for the servers to come back up once they're rebuilt.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2023 Update (23H2) 64-bit + Ubuntu 23.10 Mantic Minotaur 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | Topping D50s DAC

richardcadot

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Re: License Restoring - help
« Reply #7 on: August 21, 2018, 03:18:55 pm »

That's what I thought but as a matter of fact, my reply consisted of two questions:

1. Was my paid license suddenly converted to a trial license linked to the cyber attack?

2. How long will it take approximately to bring everything back on? I'm sure it is hard to estimate but are we talking hours, days or weeks? I just want to have an idea...

Thanks.
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JimH

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Re: License Restoring - help
« Reply #8 on: August 21, 2018, 03:19:47 pm »

Your license didn't change.  Hours or a day or two.
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