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Author Topic: Never received a license key  (Read 625 times)

jamesl78

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Never received a license key
« on: October 13, 2018, 11:04:34 pm »
I purchased and was billed for an upgrade to MC24. However, I never received a registration key. If I request a new key now it just emails me a key that is not valid (I presume it is for MC23) and asks if I want to upgrade!
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JimH

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Re: Purchased upgrade billed but never delivered!
« Reply #1 on: October 14, 2018, 06:46:33 am »
Quote from: jamesl78 on October 13, 2018, 11:04:34 pm
I purchased and was billed for an upgrade to MC24. However, I never received a registration key. If I request a new key now it just emails me a key that is not valid (I presume it is for MC23) and asks if I want to upgrade!
You need to install MC24 and restore your license.  Here's how to recover your license:
https://wiki.jriver.com/index.php/Restoring_a_License

It's possible the e-mail is in your SPAM folder.  It comes from buy-button at jriver.
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