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Author Topic: MediaCenter 25 shuts down constantly  (Read 1446 times)

mugs

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MediaCenter 25 shuts down constantly
« on: August 20, 2019, 09:20:02 am »

I recently built a new PC. I installed media center on it as i had it on the other PC. However upon importing I noticed that it would not complete the import and would shut down. So I tried just leaving it on without importing. Same thing it shut down within a few minutes. I am unsure what to do about this. I have uninstalled several times and reinstalled. I have been using Media Center for quite some time and would like to continue to do so. Please advise!!
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JimH

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Re: MediaCenter 25 shuts down constantly
« Reply #1 on: August 20, 2019, 09:24:29 am »

Try narrowing down the directories you import.  There may be a bad file somewhere. 

Turn on logging and look at the bottom of the previous log after a crash.

It's also possible the machine isn't stable. 
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mugs

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Re: MediaCenter 25 shuts down constantly
« Reply #2 on: August 20, 2019, 09:31:32 am »

Thank you for the quick reply. I am not even trying to import now it just will not stay running. I have no issues with anything else the machine has been running for a couple of months now with no issues. I will try turning on logs although I am not quite sure where that is. I can surely find it.
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JimH

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Re: MediaCenter 25 shuts down constantly
« Reply #3 on: August 20, 2019, 09:36:55 am »

Try restoring your license.

What is the full version?

Check your autoimport settings.
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mugs

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Re: MediaCenter 25 shuts down constantly
« Reply #4 on: August 20, 2019, 10:12:06 am »

I have tried restoring my license. That did not seem to work. The version is 25.0.92 64 bit. I will try to have a look at my auto import it should be off. It is shutting down now with about 1 minute.
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JimH

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Re: MediaCenter 25 shuts down constantly
« Reply #5 on: August 20, 2019, 10:16:55 am »

Turn on logging and look at the bottom of the previous log after it crashes.

Check your settings for File Locations.
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mugs

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Re: MediaCenter 25 shuts down constantly
« Reply #6 on: August 20, 2019, 10:21:21 am »

I have turned logging on. I looked but saw nothing that really just jumped out. Perhaps someone with a bit more knowledge of the program might see something. What exactly do you mean by file locations? Program files? I installed with all the defaults.
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mugs

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Re: MediaCenter 25 shuts down constantly
« Reply #7 on: August 21, 2019, 08:42:42 am »

Still no love it is staying on longer ....sometimes. It still shuts down when I try to import a folder. Auto import is not enabled. I dont believe there is another software that works the way MC does but if it isnt working I will not be able to use it or continue upgrading. I hope someone can help with this issue.
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Matt

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Re: MediaCenter 25 shuts down constantly
« Reply #8 on: August 21, 2019, 08:43:43 am »

Please share a log after a crash running import.  It will probably point to a bad file and if you share that file, we'll handle it gracefully.

Thanks.
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Matt Ashland, JRiver Media Center

JimH

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Re: MediaCenter 25 shuts down constantly
« Reply #9 on: August 21, 2019, 08:54:44 am »

Antivirus?

We're not seeing stability problems, in general.
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mugs

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Re: MediaCenter 25 shuts down constantly
« Reply #10 on: August 21, 2019, 08:55:33 am »

Here is the log
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mugs

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Re: MediaCenter 25 shuts down constantly
« Reply #11 on: August 21, 2019, 08:56:57 am »

I have put an exception in the antivirus for the jriver folder in program files. If there is another place I need to add an exception I can do that.
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Matt

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Re: MediaCenter 25 shuts down constantly
« Reply #12 on: August 21, 2019, 09:05:12 am »

I've fixed the crash for the next build.  Thanks for the log.
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Matt Ashland, JRiver Media Center

DocLotus

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Re: MediaCenter 25 shuts down constantly
« Reply #13 on: August 21, 2019, 12:57:38 pm »

Was having the same problem. Music playing just fine (sometimes for hours) then NOTHING. This had been happening over the last several builds.  Glad that it is fixed.
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fitbrit

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Re: MediaCenter 25 shuts down constantly
« Reply #14 on: August 21, 2019, 10:15:57 pm »

I've fixed the crash for the next build.  Thanks for the log.

Amazing. My family has been going crazy with this same thing I believe, going back a few builds. I thought it must be a bad file trying to auto-import, but didn't have time to check it out. I hope your fix fixes my issue too.
Thanks, Matt
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