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Author Topic: Computer crashes when I try to use import files and analyze audio  (Read 1822 times)

bulldogger

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JRiver starts importing audio files and then gets to a certain file and freezes. After few minutes windows crashes. Just upgraded to 25 and want to try the HDCD. I have a large drive 10tb with about 8tb of files on it. Not sure if that's a factor but considering the import doesn't get very far, Import is fine as long as I don't analyze audio. Any help appreciated.
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JimH

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #1 on: November 09, 2019, 08:56:59 am »

Turn on logging. The wiki has a topic.

When it crashes look at the previous log. At the bottom, look for "crashing". Check for filenames there.

Antivirus could be the cause.
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BryanC

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #2 on: November 09, 2019, 11:17:22 am »

JRiver starts importing audio files and then gets to a certain file and freezes. After few minutes windows crashes. Just upgraded to 25 and want to try the HDCD. I have a large drive 10tb with about 8tb of files on it. Not sure if that's a factor but considering the import doesn't get very far, Import is fine as long as I don't analyze audio. Any help appreciated.

Check your temperatures if analyzing audio is causing the crash.
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~OHM~

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #3 on: November 09, 2019, 01:16:12 pm »

change the # of files to be analyzed down to 4 at a time, don't try to analyze all at once, try smaller batches
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bulldogger

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #4 on: November 10, 2019, 07:35:37 pm »

Turn on logging. The wiki has a topic.

When it crashes look at the previous log. At the bottom, look for "crashing". Check for filenames there.

Antivirus could be the cause.
I turned on logging. Don't see any crashing.
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bulldogger

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #5 on: December 01, 2019, 07:31:02 am »

My PC was crashing because the cpu was overheating. Any way to reduce the speed of “analyze audio?” I am using a Nofan cpu cooler and it’s not keeping temps down.
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JimH

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #6 on: December 01, 2019, 07:39:40 am »

Are you overclocking?
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Awesome Donkey

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #7 on: December 01, 2019, 07:42:40 am »

Sounds like that NoFan cooler doesn't give enough adequate cooling for the CPU under load. Doing a little bit of quick research, it looks like NoFan sells passive coolers with no fans... which honestly isn't a good idea, even for the sake of trying to achieve a quiet, fanless system. You can find coolers with fans that are barely audible however you can also control the fans to your liking, undervolting them to run at a lower RPM for example. I'd rather deal with a little fan noise (ramping up when CPU usage increases) rather than having my CPU overheating and thermal throttling while using a passive fanless cooler. Plus there's other ways to reduce noise in a system like acoustic padding in the case, for example.
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bulldogger

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #8 on: December 01, 2019, 09:02:35 am »

Sounds like that NoFan cooler doesn't give enough adequate cooling for the CPU under load. Doing a little bit of quick research, it looks like NoFan sells passive coolers with no fans... which honestly isn't a good idea, even for the sake of trying to achieve a quiet, fanless system. You can find coolers with fans that are barely audible however you can also control the fans to your liking, undervolting them to run at a lower RPM for example. I'd rather deal with a little fan noise (ramping up when CPU usage increases) rather than having my CPU overheating and thermal throttling while using a passive fanless cooler. Plus there's other ways to reduce noise in a system like acoustic padding in the case, for example.
I am using Roon trial . Selected 1 core and temps stay down as it analyses audio. I know I can buy a new cooler with a fan. I was wonder if JRiver could do same thing. The Nofan cooler was working well until I installed a large gpu blocking air flow to one side. That’s what is likely causing problems. The Nofan cooler has worked well for years. It’s a great product if it has adequate air flow.
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Awesome Donkey

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #9 on: December 01, 2019, 10:56:48 am »

Well, in MC if you right click on a file or files, then go to Library Tools > Analyze Audio... in that dialog at the bottom there is an option to choose how many files are analyzed at a time. Try setting that to one.

The Nofan cooler was working well until I installed a large gpu blocking air flow to one side.

Yeah, that could do it. Even so, I find passive coolers like that without fans to be just a recipe for disaster, IMO.
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blgentry

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #10 on: December 01, 2019, 03:39:47 pm »

I agree with AD:  setting your analyze files "at a time" to 1, should make only one analyze process run at a time, which should reduce the CPU load.

That said, a computer that can not be run at 100% CPU for medium lengths of time (double digit minutes at least) is not worth having in my opinion.  You probably ought to fix that.  Just my opinion.

Brian.
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JimH

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #11 on: December 01, 2019, 05:12:02 pm »

I agree with AD:  setting your analyze files "at a time" to 1, should make only one analyze process run at a time, which should reduce the CPU load.

That said, a computer that can not be run at 100% CPU for medium lengths of time (double digit minutes at least) is not worth having in my opinion.  You probably ought to fix that.  Just my opinion.

Brian.
I agree with you, Brian.
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bulldogger

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #12 on: December 01, 2019, 09:31:46 pm »

I agree with AD:  setting your analyze files "at a time" to 1, should make only one analyze process run at a time, which should reduce the CPU load.

That said, a computer that can not be run at 100% CPU for medium lengths of time (double digit minutes at least) is not worth having in my opinion.  You probably ought to fix that.  Just my opinion.

Brian.
I’m not sure what has happened. The Nofan 95r kept temps around 68 degrees with all cores running decoding SACD when I first installed it. That’s more intense than analyze audio. I’m guessing no one on thread has tried it so a passive cooler seems a logical cause. It’s been cooling my i7 4790k well for years running MadVR and all. It’s huge. It’s huge but does work. https://youtu.be/ArJjI0F32rU  . I’ve also had a large graphics card in case before and it worked fine. Actually I’m wondering if it might be something else.

At any rate, I figured I’d share the cause. I’ll remove the gpu and change the thermal paste first. I’ve thrown all sorts of loads on the Nofan cooler to test its limits. This is the first it has ever gotten too hot.
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bulldogger

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #13 on: December 01, 2019, 09:34:10 pm »

https://youtu.be/ArJjI0F32rU I am not sure what has happened. The Nofan 95r kept temps around 68 degrees with all cores running decoding SACD when I first installed it. That’s more intense than analyze audio. I’m guessing no one on thread has tried it so a passive cooler seems a logical cause. It’s been cooling my i7 4790k well for years running MadVR with cpu decoding years back and all. It’s huge. It’s huge but does work. I’ve also had a large graphics card in case before and it worked fine. Actually I’m wondering if it might be something else.

At any rate, I figured I’d share the cause. I’ll remove the gpu and change the thermal paste first. I’ve thrown all sorts of loads on the Nofan cooler to test its limits. This is the first it has ever gotten too hot.
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RoderickGI

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Re: Computer crashes when I try to use import files and analyze audio
« Reply #14 on: December 01, 2019, 10:34:30 pm »

I’ll remove the gpu and change the thermal paste first.

This. If you just installed a large GPU you may have bumped the Nofan and compromised the thermal paste, hence less cooling.

The other issue to look at is your power supply. A larger GPU drawing more power from a power supply that was on its limit already can result in voltage instability, which can result in a hotter CPU. Use the OuterVision Power Supply Calculator to check if your current hardware is overtaxing the power supply.

Of course, it could just be the reduced airflow that is the problem. But if you just remove the larger GPU your may be masking a stressed power supply condition. I would do the paste and leave the larger GPU in for now, and check the power supply.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner
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