Have a music-lover friend who is not at all computer-literate and at 82, his eyesight is poor
He bought an iPad 4 years ago and the shop loaded JRemote on for him
Now an upgrade is required and a problem surfaced
The shop gave him an email address, the Apple ID and a password
This was written on the invoice, which is still available
However, the Apple ID and password do not work. I have tried many many times
The shop closed their doors 3 months back so there is no-one to ask
Apple just say there is nothing they can do. Have spent hours on the phone speaking to someone who can hardly speak English
The question is thus:
How can he purchase a fresh copy of JRemote? There is no provision, apart from an upgrade, on the screen
Thank you