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Author Topic: JRiver crash  (Read 1106 times)

coosmac

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JRiver crash
« on: July 14, 2021, 01:08:48 pm »
It seems that My JRiver Media player crashes once before it works properly.

Sometimes it makes static noise before it crashes then sometimes it crashes when I try to switch album without stopping what is playing now.
(it does crash for other reasons as well....it happened on 27 too)

But once it has crashed(and restarted) everything works fine. I can switch album without stopping and everything is smooth.


Any ideas? 
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JimH

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Re: JRiver crash
« Reply #1 on: July 14, 2021, 01:20:49 pm »
Version, please?

Have you configured Windows Defender?  Any other antivirus?
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coosmac

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Re: JRiver crash
« Reply #2 on: July 14, 2021, 01:29:24 pm »
version 28.0.32 (but it was same on 27)


Have not configured Windows Defender.
I use to have Avast Free but uninstalled it for this reason (but it was same problem after uninstall)
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JimH

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Re: JRiver crash
« Reply #3 on: July 14, 2021, 01:42:24 pm »
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coosmac

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Re: JRiver crash
« Reply #4 on: July 14, 2021, 01:51:17 pm »
Thank you!

I will give it a go
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coosmac

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Re: JRiver crash
« Reply #5 on: July 21, 2021, 03:59:26 pm »
First Thank you for the the help.

It still crashes and  stops...I give up
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JimH

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Re: JRiver crash
« Reply #6 on: July 21, 2021, 04:47:33 pm »
Try configuring Windows Defender.  You can't completely turn it off.

Make sure you're not running any other security software.
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coosmac

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Re: JRiver crash
« Reply #7 on: July 22, 2021, 02:46:25 pm »
I turned off Defender and it's still doing it (I did all the exclusions before too)
Nasty static then stop or crash.
I don't think it's the defender thing. 
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JimH

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Re: JRiver crash
« Reply #8 on: July 22, 2021, 02:57:22 pm »
Are you using any other antivirus or security software?

What are you playing to?  How is it connected?
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coosmac

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Re: JRiver crash
« Reply #9 on: July 22, 2021, 03:01:14 pm »
No antivirus,  all out (defender off)
I am playing it through Schiit Modi 3 [WASAPI]


PC info:
Very powerful I use it to render 3D stuff
2 processor (20 core 40 logical processors)
64g ram
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JimH

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Re: JRiver crash
« Reply #10 on: July 22, 2021, 03:04:52 pm »
What happens if you switch audio to Direct Sound?

What types of files are you playing?  Please be specific.

How is the Modi 3 connected?

Did you configure Windows Defender according to the thread?  You can't really turn it off completely.
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coosmac

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Re: JRiver crash
« Reply #11 on: July 22, 2021, 03:11:34 pm »
In "Direct Sound" it plays (not sure if it will crash or not and do not want direct sound)

Usually play FLAC

Modi 3 is connected by USB

I did configure  the defender according to the thread.
(as you can see https://i.ibb.co/MSHLC8z/defender-Off.jpg it is off I believe)
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JimH

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Re: JRiver crash
« Reply #12 on: July 22, 2021, 03:37:34 pm »
Quote from: coosmac on July 22, 2021, 03:11:34 pm
In "Direct Sound" it plays (not sure if it will crash or not and do not want direct sound)
Try it for a while to see.
Quote
Usually play FLAC
16 bit 48 KHz?  Any multi-channel or Hi Res?
Quote
Modi 3 is connected by USB
Try a different USB port.
Quote
I did configure  the defender according to the thread.
(as you can see https://i.ibb.co/MSHLC8z/defender-Off.jpg it is off I believe)
You can't really turn it off, but if you followed the instructions, it will be OK.
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coosmac

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Re: JRiver crash
« Reply #13 on: July 22, 2021, 03:58:52 pm »
No I am pretty sure I have successfully turned off Defender using this method (https://i.ibb.co/4JCLSTP/defender-Off2.jpg)




***Wow first forum were admin edit out what you write (if you don't like what I wrote delete the complete post or close it but editing out to your liking is pretty bad)
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Matt

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Re: JRiver crash
« Reply #14 on: July 22, 2021, 04:27:48 pm »
Please install the latest build.  Then after a crash, provide the crash dump.  You can mail it to matt at jriver if it's too big to post.  Thanks.
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Matt Ashland, JRiver Media Center
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