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Author Topic: JRiver 22 won't open, JRiver won't let me upgrade  (Read 1184 times)

traybat

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JRiver 22 won't open, JRiver won't let me upgrade
« on: August 07, 2022, 09:32:02 am »

Purchased a used MacMini 3 GHz 6-Core Intel Core i5 2018 Running Monterey 12.5 for my new main rig.  I tried to install my old JRiver 22 but it won't open.  I purchased an upgrade to JRiver 29 using the old 22 license but got a pop-up saying it was an old license- can't find a place to enter my new one.  I'd rather not spend even more money to purchase a new license.  Any ideas?
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Awesome Donkey

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Re: JRiver 22 won't open, JRiver 30 won't let me upgrade
« Reply #1 on: August 07, 2022, 09:54:52 am »

A version of MC29 for Mac isn't available yet that can accept the new license. Gotta wait until the person who does Mac development to come back from vacation to release new MC29 builds for Mac and Linux that do.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2023 Update (23H2) 64-bit + Ubuntu 23.10 Mantic Minotaur 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | Topping D50s DAC | Edifier R2000DB Bookshelf Speakers

dialectic

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #2 on: August 07, 2022, 08:05:57 pm »

I've had a trial version of the most recent version for Mac installed for 30 days. I just paid $80 for a "master license". When I try to install the license on the Mac, I get the message:  "You are using Media Center 29 Mac to install a license for a different version."

So I understand that I cannot use the software that I've installed and paid for until someone gets back from vacation?
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JimH

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #3 on: August 08, 2022, 08:10:05 am »

I've had a trial version of the most recent version for Mac installed for 30 days. I just paid $80 for a "master license". When I try to install the license on the Mac, I get the message:  "You are using Media Center 29 Mac to install a license for a different version."

So I understand that I cannot use the software that I've installed and paid for until someone gets back from vacation?
Yes.  Should be about three weeks.  He took six weeks off to visit Turkey and beyond.  He's worked at JRiver for about forty years, so he deserves it.

You can blame me for being short sighted.  I'm sorry. 
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dialectic

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #4 on: August 09, 2022, 12:58:10 pm »

I appreciate the apology, but am I just supposed to use other music software until the engineer returns from vacation?
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JimH

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #5 on: August 09, 2022, 02:05:42 pm »

I can't solve this immediately.  Would you like a refund?
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dialectic

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #6 on: August 09, 2022, 04:24:04 pm »

That would be very much appreciated.
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JimH

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #7 on: August 12, 2022, 08:37:26 am »

We have a build on the beta board now, thanks to Bob and Hendrik.  It should be on the Mac board later today or tomorrow.  It's 29.0.86.
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Matt

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #8 on: August 12, 2022, 01:57:43 pm »

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Matt Ashland, JRiver Media Center

dialectic

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #9 on: August 12, 2022, 03:02:33 pm »

My license works with the new build, although I am somehow down to 7 restores (unlikely to be an issue, I guess).

Very grateful for your attention to this.
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Matt

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Re: JRiver 22 won't open, JRiver won't let me upgrade
« Reply #10 on: August 12, 2022, 03:04:28 pm »

I just reset your restores.  Thanks for testing.
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Matt Ashland, JRiver Media Center
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