INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Random Crashes  (Read 606 times)

lhwidget

  • World Citizen
  • ***
  • Posts: 127
Random Crashes
« on: July 30, 2023, 11:54:47 am »

For several versions (maybe 28? and up) now, I've had a persistent problem. 

I leave MC running 24/7 for TV recording and after a few hours, maybe a couple of days, it won't be open any longer.  Once it left the "Didn't exit Normally" window up, most of the time it's gone, like someone shut it down.  Anyone else experiencing random unexplained shutdowns?

BryanC

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 2663
Re: Random Crashes
« Reply #1 on: July 30, 2023, 12:06:54 pm »

I would enable logging under the Help options and check timestamps around the time it occurs (or attach here).
Logged

lhwidget

  • World Citizen
  • ***
  • Posts: 127
Re: Random Crashes
« Reply #2 on: July 30, 2023, 02:04:55 pm »

I would enable logging under the Help options and check timestamps around the time it occurs (or attach here).

Perfect, thanks for the advice  :)

I'll be back...

lhwidget

  • World Citizen
  • ***
  • Posts: 127
Re: Random Crashes
« Reply #3 on: July 30, 2023, 02:16:13 pm »

That was quick.  Just crashed and the log file is attached.

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42387
  • Shoes gone again!
Re: Random Crashes
« Reply #4 on: July 31, 2023, 07:16:40 am »

We need a crash dump file.  You should get it when you click Report Problem.

You could post here or email it to logs at jriver dot com.
Logged
Matt Ashland, JRiver Media Center

lhwidget

  • World Citizen
  • ***
  • Posts: 127
Re: Random Crashes
« Reply #5 on: July 31, 2023, 06:11:06 pm »

We need a crash dump file.  You should get it when you click Report Problem.

You could post here or email it to logs at jriver dot com.

Here they are.  Thanks Matt!

lhwidget

  • World Citizen
  • ***
  • Posts: 127
Re: Random Crashes
« Reply #6 on: August 01, 2023, 11:21:00 am »

Here's another set of log files from a crash today. 
I sure hope you can see what's happening Matt.

Thanks,
Jay

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42387
  • Shoes gone again!
Re: Random Crashes
« Reply #7 on: August 01, 2023, 12:16:45 pm »

It's in the PortableDeviceApi.dll when it crashes in both crash dumps.  It's not JRiver code.

You could try removing and ignoring any devices you have attached.

Sorry to not have a more concrete answer.
Logged
Matt Ashland, JRiver Media Center
Pages: [1]   Go Up