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Author Topic: JRiver for Android Crashes  (Read 862 times)

jesseinsf

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JRiver for Android Crashes
« on: September 12, 2023, 08:07:04 pm »

After installing the latest version. When I add the default music folder, JRiver will then crash after like 5 seconds. Is this a bug or can it be fixed or is there a temp fix?
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JimH

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Re: JRiver for Android Crashes
« Reply #1 on: September 13, 2023, 12:36:01 am »

Try clearing the cache in Android settings for the app.

Power off and on.
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jesseinsf

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Re: JRiver for Android Crashes
« Reply #2 on: September 13, 2023, 02:50:58 pm »

Try clearing the cache in Android settings for the app.

Power off and on.
Hi Jim, thanks for responding. I cleared the cache and the data and rebooted my phone by turning it off and then back on again. I tried adding the default music folder again and JRiver for Android crashed. However, I can add a network location and that has no issue. I even cleared the Cache and Data and force stopped and then uninstalled. I also made sure there were no traces of JRiver for Android before restarting and then reinstalling. It still crashes when I try to add any local folder. FYI, I am using the unlocked version of the Samsung Galaxy S23 Ultra 512GB storage and 12GB RAM.

I also use the Neutron Music player. I uninstalled that as well to test and cleared all cache and still no luck.
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Monitor - MSI Creator PS321URV 4K UHD HDR600
CPU - Intel Core i9-9900K Up to 5GHz - CPU
GPU - NVidia GeForce RTX 3080TI FE - GPU
MB - Asus Maximus XI Extreme - Motherboard
RAM - 128 GB RAM DDR4 3200 - RAM
SSD - Samsung 980 Pro & 970 Pro m.2 NVMe 1TB each
SP  - Vanatoo TP One Encore (over TOSLink)- REL HT/1003

cncb

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Re: JRiver for Android Crashes
« Reply #3 on: September 14, 2023, 08:46:41 am »

It might be a particular audio file that is causing problems.  Can you please try to import a folder containing a few mp3's to see if it still crashes?
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jesseinsf

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Re: JRiver for Android Crashes [Solved]
« Reply #4 on: September 18, 2023, 11:10:10 pm »

It might be a particular audio file that is causing problems.  Can you please try to import a folder containing a few mp3's to see if it still crashes?
Sorry for the late response. To answer your question: No, it did not crash. I found the problem. It was a CD quality flac. What I noticed is that it did not like the song name length. Song in question is:
-
In the Air Tonight (Ben Liebrand Extended Version).flac
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It's a remixed Phil Collins song that I purchased on Qobuz. Changing the name and shortening it seemed to have fixed this issue
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OS - Win 11 Pro for Workstation (64-bit)
Monitor - MSI Creator PS321URV 4K UHD HDR600
CPU - Intel Core i9-9900K Up to 5GHz - CPU
GPU - NVidia GeForce RTX 3080TI FE - GPU
MB - Asus Maximus XI Extreme - Motherboard
RAM - 128 GB RAM DDR4 3200 - RAM
SSD - Samsung 980 Pro & 970 Pro m.2 NVMe 1TB each
SP  - Vanatoo TP One Encore (over TOSLink)- REL HT/1003
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