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Author Topic: Duplicate Payments  (Read 797 times)

Wulbur

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Duplicate Payments
« on: October 25, 2023, 06:07:03 am »
Hi, I recently ordered JRiver MC and paid for by credit card.
Have noticed that two payments for JRiver MC have been taken from my account.
Would be grateful for any help.

Thank You
Wulbur
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JimH

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Re: Payment taken twice
« Reply #1 on: October 25, 2023, 07:01:53 am »
We'll fix that.  It happens if you back through the purchase page in your browser.
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Wulbur

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Re: Duplicate Payments
« Reply #2 on: October 25, 2023, 12:13:03 pm »
Ok Jim,
I did read about not pressing the purchase button twice.
Can’t remember if I backed through the purchase page.
Thanks for your help.
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Deanna

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Re: Duplicate Payments
« Reply #3 on: October 27, 2023, 10:14:10 am »
A refund has been issued to your account.
JRiver.
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Wulbur

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Re: Duplicate Payments
« Reply #4 on: October 27, 2023, 11:39:58 am »
Ok Deanna,
Thank you very much.
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Nestor Turton

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Re: Duplicate Payments
« Reply #5 on: December 07, 2023, 02:31:03 pm »
I also paid twice for my licence - didn’t realise I had pressed the button twice.
What info do you need to refund me
Thank you
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Deanna

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Re: Duplicate Payments
« Reply #6 on: December 07, 2023, 02:53:38 pm »
I replied to you via separate email.  I cannot locate your licenses.
Deanna
deanna at jriver
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Nestor Turton

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Re: Duplicate Payments
« Reply #7 on: December 07, 2023, 04:43:28 pm »
Got your email - thank you, Deanna, for solving my duplicate payment problem.
Excellent service.
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