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Author Topic: Constant re-entering of licence  (Read 594 times)

David Sydney

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Constant re-entering of licence
« on: January 25, 2024, 07:35:25 pm »

Hi there,

I am running MC on both windows and Linux with a master licence. I have been using the windows version more over the last while as that is where I am ripping cds etc.

Anyway every few weeks the Linux version 'loses' the licence and tells me my trial period is over and I have to reenter the product key again. This is driving me bananas as due to above every time I run it I have to enter the key again.

I do use Stacer regularly to clean out all the downloaded pack updates and so on to keep the system drive from expanding at a rate. Where is the licence file for MC stored, why is it being wiped or lost all the time. I am not going to stop using stacer - even then I usually leave the log files alone and clean cache, temp files, package caches ... but the MC licence file should not be in those surely? I am not playing around with anything in the ~\.jriver folders directly?
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Dave
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Linux Manjaro 23 / Windows 10 Pro | i7 14700K Gigabyte Z790 UD AX | JRMark 10253 | Realtek Integrated HDAudio SPDIF | PC Sound - Yamaha TSS-15 5.1 DAC (will be sad when capacitors die!)| Real Sound - DLNA Network to Yamaha RX-V777 Receiver Living Room + Deck | DLNA to Paired Yamaha WiFi WX-010 MusicCast Speakers to Outside Areas

Awesome Donkey

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Re: Constant re-entering of licence
« Reply #1 on: January 25, 2024, 08:11:31 pm »

The question is, when you add the license back after it's lost then close MC and run Stacer again, does it lose the license again? If so, Stacer is probably removing something vital for MC to stay registered. JRiver probably won't go into specifics on what file(s) could be involved and where they're located, as that could cause them issues (so not going further with that). If I had to guess, if Stacer is directly causing it they'll probably recommend to not just not use Stacer on Linux boxes running MC.

Now, if running Stacer isn't causing the license to be immediately lost, there are other things that can cause the registration to be lost like changing hostname, MAC address randomization, system clock is incorrect, etc.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 32GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

BryanC

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Re: Constant re-entering of licence
« Reply #2 on: January 25, 2024, 08:22:08 pm »

Have you tried registering it from the terminal?

Code: [Select]
mediacenter31 /RestoreFromFile /path/to/mjrfile.mjr
In the far past I had a similar issue and it was resolved by adding the license manually via the above method.
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David Sydney

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Re: Constant re-entering of licence
« Reply #3 on: January 25, 2024, 10:47:49 pm »

Registering manually returns an error although not surprising perhaps as I never kept/used these files so cant recall where the mjr file I have came from.

I restore usually with the long string key (~30 char. code ). I have just restored it again, then run Stacer clean up and MC31 licence is intact and opens normally. It seems to loose the licence after the trial period (3 weeks?).

Back to the drawing board.
David
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Dave
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Linux Manjaro 23 / Windows 10 Pro | i7 14700K Gigabyte Z790 UD AX | JRMark 10253 | Realtek Integrated HDAudio SPDIF | PC Sound - Yamaha TSS-15 5.1 DAC (will be sad when capacitors die!)| Real Sound - DLNA Network to Yamaha RX-V777 Receiver Living Room + Deck | DLNA to Paired Yamaha WiFi WX-010 MusicCast Speakers to Outside Areas

BryanC

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Re: Constant re-entering of licence
« Reply #4 on: January 25, 2024, 11:15:47 pm »

Registering manually returns an error although not surprising perhaps as I never kept/used these files so cant recall where the mjr file I have came from.

Well, get a fresh mjr and try to run it successfully? What's the error? If it's failing to restore manually the method you're using is probably not working either, could be bad ssl certs or something similarly related (system clock/timezone, lots of things your cleanup software could be affecting).
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JimH

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Re: Constant re-entering of licence
« Reply #5 on: January 26, 2024, 01:26:06 am »

The mjr file is an Install Key.  It's only good for 14 days, but useful for licensing a machine that's not connected to the Internet.  It also doesn't use a restore.

After 14 days, you need to do a restore, using the Registration Code you received when purchasing.

The wiki topic called "Restoring a License" explains the details.
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Awesome Donkey

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Re: Constant re-entering of licence
« Reply #6 on: January 26, 2024, 06:37:48 am »

One thing to note when manually registering MC in a terminal is, unless you escape the path to the .mjr file with two " with one at the beginning and one at the end or rename the .mjr file and replace the spaces with -, it'll fail by default in a terminal because of the spaces. There's a few ways to properly escape the path to get it to work with the spaces, but I prefer using something like this...

Code: [Select]
mediacenter31 /RegisterFromFile "/file/path/to/the/Media Center31 Master.mjr"
Or whatever it's called. If you rename it and remove/replace the spaces, it'll work without escaping as long as there's no spaces in the path.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 32GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

David Sydney

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Re: Constant re-entering of licence
« Reply #7 on: January 26, 2024, 09:35:15 pm »

Thanks folks on the tips for using mjr registration - I will use that next time... but it does not really explain what is going on. Although convenient to blame Stacer, I just proved that it was not the culprit. If the licence expires again in 2 weeks I will try the mjr file - but the file is not sent via email until after I enter the string key. I don't have any hugely customised/development type set up compared to many I see on youtube. I have a standard Manjaro (Arch) install.

For example it took me a year to work out why I could not get Timeshift to run on my system. With all the research I worked out myself that Timeshift will not display if there is a a RAID drive present even if I am not using it for any system or back up drive, just my media library ironically. As soon as I rejigged my system and remove the intel bios RAID5 I had, Timeshift works fine.... nothing to with non standard setup - just some quirk in the program itself. I suspect something like that is happening here....I will monitor further but restoring all the time is tedious and I cant link with anything I have done/not done.
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Dave
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Linux Manjaro 23 / Windows 10 Pro | i7 14700K Gigabyte Z790 UD AX | JRMark 10253 | Realtek Integrated HDAudio SPDIF | PC Sound - Yamaha TSS-15 5.1 DAC (will be sad when capacitors die!)| Real Sound - DLNA Network to Yamaha RX-V777 Receiver Living Room + Deck | DLNA to Paired Yamaha WiFi WX-010 MusicCast Speakers to Outside Areas

bob

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Re: Constant re-entering of licence
« Reply #8 on: February 01, 2024, 08:20:17 pm »

Thanks folks on the tips for using mjr registration - I will use that next time... but it does not really explain what is going on. Although convenient to blame Stacer, I just proved that it was not the culprit. If the licence expires again in 2 weeks I will try the mjr file - but the file is not sent via email until after I enter the string key. I don't have any hugely customised/development type set up compared to many I see on youtube. I have a standard Manjaro (Arch) install.

For example it took me a year to work out why I could not get Timeshift to run on my system. With all the research I worked out myself that Timeshift will not display if there is a a RAID drive present even if I am not using it for any system or back up drive, just my media library ironically. As soon as I rejigged my system and remove the intel bios RAID5 I had, Timeshift works fine.... nothing to with non standard setup - just some quirk in the program itself. I suspect something like that is happening here....I will monitor further but restoring all the time is tedious and I cant link with anything I have done/not done.
Make sure Mac address randomization is NOT turned on and that your ethernet adapter has a consistent name.
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