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Author Topic: MC Crashes when stopping playing a DVBS/S2 Channel  (Read 1166 times)

konkeydong75

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MC Crashes when stopping playing a DVBS/S2 Channel
« on: January 03, 2024, 02:16:38 am »

Happy New Year all!

I am currently experiencing an issue where if I am playing a DVBS or DVBS2 channel and then click on stop, MC seems to hang for a few seconds then quits. It also seems very slow when changing DVBS/S2 channels and waits for a signal lock for quite some time before the channel appears.

The issue does not occur when viewing IPTV channels.

I am currently running 31.0.87 64-bit on Windows 10 22H2.

I have removed and re-installed the product and restored the library but am still seeing the same issue.

The card in use is a TBS6982 dual tuner and has the latest driver.

Has anyone got any suggestions of what I can try next?
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JimH

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #1 on: January 03, 2024, 03:19:54 am »

Do you have other TV software that might be locked onto your tuner?
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #2 on: January 03, 2024, 05:26:03 am »

Hi Jim,

No nothing at all. This machine is dedicated to MC and used as a server and client.

The only thing that has changed recently is that I uninstalled the sound card a while ago and connected the machine to a sound bar using HDMI and set the audio output to bitstream.

I doubt that has any bearing on this issue, but you never know!
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JimH

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #3 on: January 03, 2024, 05:56:51 am »

Please explain the "used as a server and a client".  You probably only need to run JRiver once.
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #4 on: January 03, 2024, 06:07:22 am »

Hi Jim,

MC is running only once on this machine. It is used for TV and music with a screen connected directly to it and a few client machines around the house connect to it for the same.

The clients have not been used in the past few weeks, so the machine has only been used for watching TV locally during this time.
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JimH

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #5 on: January 03, 2024, 06:23:15 am »

What is the full version of MC?
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #6 on: January 03, 2024, 06:34:38 am »

31.0.87 64-bit.
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JimH

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #7 on: January 03, 2024, 06:50:06 am »

Did you configure Windows Defender?
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #8 on: January 03, 2024, 07:03:53 am »

I configured defender as per the recommendations on here a while ago. Nothing has changed with those other than the version number of MC, and when I upgrade MC, I change the exclusions in defender to match the new folder with the new version number.
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JimH

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #9 on: January 03, 2024, 07:20:15 am »

See if you can get a log.  The wiki has a Logging topic.
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #10 on: January 03, 2024, 08:55:46 am »

Hi Jim,

Logs have been generated and sent to logs at jriver.
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #11 on: January 03, 2024, 12:29:41 pm »

As a test, I have re-run the TV setup and removed all TV channels and guide data. Have re-scanned the DVBS/S2 channels again but it has made no difference.
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #12 on: January 04, 2024, 03:32:03 am »

I have also now installed DVB Dream software as another test and can complete a scan, stop, start and change channels without issue and view 2 channels at the same time using PiP, so I do not believe the issue is with the tuner card.
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #13 on: January 04, 2024, 08:28:58 am »

Do you have any ideas @Yaobing ?
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Yaobing

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #14 on: January 05, 2024, 12:14:18 am »

Yes, I found from your logs that the crash happened when MC was still handling an event when playback was stopped.  I made a fix which hopefully will work.  If my observations are correct, you should not get a crash if you let it play longer before stopping.
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Yaobing Deng, JRiver Media Center

konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #15 on: January 05, 2024, 03:11:34 am »

I played a single channel for two minutes then clicked stop and the same hang then crash happened.

Do you need me to send another log?
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Yaobing

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #16 on: January 05, 2024, 09:45:01 am »

Yes, send it directly to me.  yaobing @
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Yaobing Deng, JRiver Media Center

konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #17 on: January 05, 2024, 10:02:26 am »

Hi Yaobing,

Logs have been sent. Thank you for your help.
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konkeydong75

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #18 on: February 08, 2024, 02:30:12 pm »

This was solved with a modified DLL that Yaobing sent me.

Has this been rolled into the newer versions @yaobing?
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Yaobing

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Re: MC Crashes when stopping playing a DVBS/S2 Channel
« Reply #19 on: February 09, 2024, 04:04:16 pm »

Yes in MC32.
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Yaobing Deng, JRiver Media Center
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