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Author Topic: There Was a Problem Deleting Files [Solved]  (Read 123 times)

paullings

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There Was a Problem Deleting Files [Solved]
« on: January 27, 2024, 12:27:17 am »

I have just installed 32.0.8 and when deleting files I get the following error message

There was a problem deleting files. Please ensure that the files are not in use by another program and that the files have delete permissions.

This was never an issue with previous versions.
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JimH

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Re: There Was a Problem Deleting Files
« Reply #1 on: January 27, 2024, 12:40:01 am »

Is another program open with those files?  Explorer?

Reboot
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paullings

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Re: There Was a Problem Deleting Files
« Reply #2 on: January 27, 2024, 01:57:44 pm »

Hi JimH,
I rebooted before first posting here but no change. There was nothing else open and the only change to my system was installing 32.0.8.
The libraries and library files are exactly the same as I was using with 31.
Unfortunately I uninstalled 31 to retest there but I never had this issue in previous versions.
I was using the option remove from media library and send to Recycle bin.
It does remove the file from the media library but doesn't actually delete the file.
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JimH

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Re: There Was a Problem Deleting Files
« Reply #3 on: January 27, 2024, 02:29:47 pm »

Antivirus?
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paullings

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Re: There Was a Problem Deleting Files
« Reply #4 on: January 27, 2024, 04:55:21 pm »

Yes I believe that's what has caused it. I use Nortons and sometimes it takes a while for new software versions to be recognised.
Thanks for your help. I'll be a bit more patient next version.
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