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[maestroaudio]

Version:MC 31.0.87 (64 bit)

iPad JRemote can't connect to MC almost regulary.
When it does work it behaves badly and disconects at a certain point.
No problem with JRemote on Android.

[JimH]

Could be the network.  Probably a weak signal.  Try power cycling everything, including network devices.

[maestroaudio]

tried it. signal is strong.

[maestroaudio]

As mentioned above, it works with other devices. Problem with JRemote on iPad.

[JimH]

Same as this problem?
https://yabb.jriver.com/interact/index.php/topic,139263.msg965789.html#msg965789

[maestroaudio]

I was away for a while...
The problem is not wifi.
It persists with MC31. Very annoying. At a vertain point no connection and that's it.
It requires support via remote session.

[Scobie]

How is Panel from the iPad?

[Awesome Donkey]

Using any sort of firewall or some sort of VPN (including the iCloud Private Relay) or proxy?

[maestroaudio]

No. Nothing to disturb.

[maestroaudio]

Still waiting for help.

It sometimes connects, but then disconnects after a while.

In short, I can't use it to play with iPad and heads (which I do a lot).

[JimH]

Nobody knows the answer.  Sorry.

Take a look at Weird Problems in my signature for ideas.

[maestroaudio]

How can I contact the company for help?
It doesn't make sense it doesn't work well with iPad.

[Awesome Donkey]

The problem is not wifi.

I don't agree actually, most issues like this it's a network (Wi-Fi, router, firewall, port forwarding, etc.) issue so I wouldn't be so quick to eliminate the Wi-Fi (or the network as a whole) as the potential source of these issues, because 9 times out of 10 it's definitely network-related. Another thing that makes me think this is a network issue and not a JRemote issue is because it's not being currently reported by anyone else and a lot of people use JRemote for iOS so there'd be other reports coming in.

[Scobie]

Asking again, on the iPad does Panel work reliably? If not then it is your network/device.

[maestroaudio]

As mentioned before, the problem is with ipad only.
It works with android cell phone so it's obviously not a network or wifi problem.

I upgraded to version 3.42, still the same problem.
With the new version JRemote crashes while trying to connect.
 

[JimH]

Asking again, on the iPad does Panel work reliably? If not then it is your network/device.

Take a look at Panel.  It's on the wiki.  Try it as a test.

[maestroaudio]

What is Panel? Can you be more specific? Link?

[Awesome Donkey]

Panel is a remote like JRemote, but it's not an app, it runs in a web browser. So on an iPad it'd be accessible via the IP address of the device the MC server is running from in Safari using the instructions found on the Wiki.

https://wiki.jriver.com/index.php/Panel

This is a good test to try, because if it happens in Panel too, it's something on the iPad causing the issues (and/or it's potentially network related however if Android devices work it's likely limited to the iPad) and isn't a JRemote-specific issue. Seeing how you mentioned it works fine on an Android device, I'm inclined to think that it's iPad-related and not JRemote-related, but using Panel as a test should be able to confirm if it is or not. If it does happen on in Panel on the iPad, it also might be worth trying Panel in a web browser on the Android devices too as a control test.

[JimH]

What is Panel? Can you be more specific? Link?

When you want to know something, try Google:

(add JRiver)

https://letmegooglethat.com/