Topic: Can't import audio files into MC11 (Read 36411 times)

Alex B · « **Reply #50 on:** November 17, 2005, 08:24:25 am »

Quote from: nickeaston on November 17, 2005, 08:03:14 am

4. It appears that in some cases, it's a punctuation problem in the folder name and/or the file name--the best example so far is my Bjork folder containing filenames with fractions and other 'foreign' characters...

Strange. For example these files can be imported just fine on my PCs (W2k and XP - MC11.0):

Code: [Select]

X:\Björk\Gling-Gló\Björk - Gling-Gló.jpg
X:\Björk\Gling-Gló\01 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Gling Gló.mp3
X:\Björk\Gling-Gló\02 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Luktar-Gvendur.mp3
X:\Björk\Gling-Gló\03 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Kata Rokkar.mp3
X:\Björk\Gling-Gló\04 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Pabbi Minn.mp3
X:\Björk\Gling-Gló\05 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Brestir Og Brak.mp3
X:\Björk\Gling-Gló\06 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Ástartöfrar.mp3
X:\Björk\Gling-Gló\07 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Bella Símamær.mp3
X:\Björk\Gling-Gló\08 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Litli Tónlistarmaðurinn.mp3
X:\Björk\Gling-Gló\09 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Það Sést Ekki Sætari Mey.mp3
X:\Björk\Gling-Gló\10 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Bílavísur.mp3
X:\Björk\Gling-Gló\11 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Tondeleyo.mp3
X:\Björk\Gling-Gló\12 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Ég Veit Ei Hvað Skal Segja.mp3
X:\Björk\Gling-Gló\13 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Í Dansi Með Þér.mp3
X:\Björk\Gling-Gló\14 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Börnin Við Tjörnina.mp3
X:\Björk\Gling-Gló\15 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - Ruby Baby.mp3
X:\Björk\Gling-Gló\16 - Björk Guðmundsdóttir & Tríó Guðmundar Ingólfssonar - I Can't Help Loving That Man.mp3

Are your filename paths extremely long?

nickeaston · « **Reply #51 on:** November 17, 2005, 09:27:52 am »

I have 2 examples of problem albums, the Bjork album and a Bob Dylan Essential cd, neither of which have excessive file lengths.

Dragging single mp3 (samples of my 30,000+) works ok but when I select 50 or 100 at a time and drag, I get the freeze.

nickeaston · « **Reply #52 on:** November 17, 2005, 09:31:38 am »

Here is the last few of the log file, which probably is not informative:

7:15:27 AM: Import: ImportNewFiles: Adding: E:\Music\Cheech & Chong @ 224 kbs\Cheech & Chong @ 224 kbs\cheech & chong - Wedding Album\Cheech & Chong - Wedding Album - 10 - The Three Little Pigs.mp3
7:15:27 AM: Import: ImportNewFiles: New File: E:\Music\Cheech & Chong @ 224 kbs\Cheech & Chong @ 224 kbs\cheech & chong - Wedding Album\Cheech & Chong - Wedding Album - 10 - The Three Little Pigs.mp3
7:15:27 AM: Import: ImportNewFiles: Adding: E:\Music\Cheech & Chong @ 224 kbs\Cheech & Chong @ 224 kbs\cheech & chong - Wedding Album\Cheech & Chong - Wedding Album - 11 - Coming Attractions.mp3
7:15:27 AM: Import: ImportNewFiles: New File: E:\Music\Cheech & Chong @ 224 kbs\Cheech & Chong @ 224 kbs\cheech & chong - Wedding Album\Cheech & Chong - Wedding Album - 11 - Coming Attractions.mp3
7:15:27 AM: Import: ImportNewFiles: Adding: E:\Music\Classic rock\CSNY\Crosby, Stills, Nash & Young - Woodstock.mp3
7:15:27 AM: Import: ImportNewFiles: Finish (67672 ms)

nickeaston · « **Reply #53 on:** November 28, 2005, 08:11:43 am »

I hope this thread isn't dying; I would like to know if the developer is still concerned...

My latest attempts at making Import work:

Same freeze-up when trying to import mirrored library on remote network drive.

Same freeze-up when attempting to import all except "mpeg" or "mpeg" only...

JimH · « **Reply #54 on:** November 28, 2005, 08:18:13 am »

Quote from: nickeaston on November 02, 2005, 01:13:12 pm

I'd check the permissions of my hundreds of music folders IF there is a batch processing method to do that...

In the meantime, WinAmp, while not as elegant as MC, allows me to listen to my music...

Use Windows to set the permissions.

The problem you have is probably not an MC problem.

You can prove that by copying the files to a local drive and import them there.

There are all kinds of possible problems with networks. Samba had naming problems. Drivers can have bugs. Etc. etc.

Have you tried the manufacturer of the network drive? Have you tried google?

nickeaston · « **Reply #55 on:** November 28, 2005, 08:37:18 am »

Jim:

Please remember that the original problem in my case was/is on a local drive, not a network drive.

The error message title is 'playbackeng'

My drive has been defragmented and otherwise tested for integrity.

Is MC11 filename length requirements any different from Windows Explorer and other applications?

Are there any known punctuation or other anomalies in MC11 that users should know about?

JimH · « **Reply #56 on:** November 28, 2005, 08:39:46 am »

File names should not be a problem.

What is the drive? USB? Ordinary local IDE drive? What brand of drive?

nickeaston · « **Reply #57 on:** November 28, 2005, 08:44:40 am »

The drive is the third SATA in a new-this-year Intel mobo workstation.

Note that Google only finds the term PlayBackEng in Interact; is this in your code?

nickeaston · « **Reply #58 on:** November 28, 2005, 09:00:25 am »

The text inside the PlaybackEng window is "The parameter is incorrect." for the record.

Import freezes when looking for files in an empty folder; the partial message in the "Importing Media" window at time of crash is "Updating library to match external changes... File 107 of 201"

How do I delete the existing library (clean slate)?

JimH · « **Reply #59 on:** November 28, 2005, 09:08:34 am »

Quote from: nickeaston on November 28, 2005, 09:00:25 am

How do I delete the existing library (clean slate)?

File/Library/Clear Library.

JimH · « **Reply #60 on:** November 28, 2005, 09:10:04 am »

Quote from: nickeaston on November 28, 2005, 08:44:40 am

The drive is the third SATA in a new-this-year Intel mobo workstation.

Brand?

Did you try one of the other drives? Are they the same?

nickeaston · « **Reply #61 on:** November 28, 2005, 09:46:00 am »

Three identical drives, probably Maxtor.

I worked on my "Problem" folder, using each time a clean library, from several dozen down to one file, each time getting the freeze. Putting 1 mp3 back, it imported ok--putting more back freezes...

Guess tonight I'll try my second drive if you want to reduce the possibilities...

smackafee · « **Reply #62 on:** November 28, 2005, 12:03:27 pm »

Jim, (and Nick, FYI)

What about the email I sent you -- the burner error of the same ilk? I got the same "the parameter is incorrect" when I was using Nero to burn a data DVD (the burn worked fine, but it froze during cleanup and i had to kill Nero with the TM). I'm wondering if these two instances are related and therefore point us to some other issue in Windows.

smackafee · « **Reply #63 on:** November 29, 2005, 05:36:10 pm »

Now, I've been retagging my files and found some interesting things unrelated to this puzzle, but for craps and giggles I tried again to import a directory that I thought would work. This time, it imported the first but not the second file. Note that, from the log file below, these files differ only by one character in the filename. Please confirm that we're having path-length problems here, someone?

Code: [Select]

3:31:05 PM: Import: GetNewFiles: Finish (31 ms)
3:31:05 PM: Import: ImportNewFiles: Start
3:31:05 PM: Import: ImportNewFiles: Adding: R:\retaggedmusic\Instructional\Hal Leonard\Hal Leonard - 1 - Ear Training Guitar Method.mp3
3:31:05 PM: Import: ImportNewFiles:     New File: R:\retaggedmusic\Instructional\Hal Leonard\Hal Leonard - 1 - Ear Training Guitar Method.mp3
3:31:05 PM: Import: ImportNewFiles: Adding: R:\retaggedmusic\Instructional\Hal Leonard\Hal Leonard - 10 - Ear Training Guitar Method.mp3
3:31:05 PM: Import: ImportNewFiles: Finish (219 ms)

nickeaston · « **Reply #64 on:** December 01, 2005, 08:35:38 am »

Significant results, Jim:

I mirrored my database from third to second hd and imported all files (except the obvious non-audio junk) into a new library without freeze. (about 50,000+)

What does this mean? I had defragged and otherwise checked the questionable drive with several progs and found no problems; any further suggestions before I toss the drive? What about a full reformat? Is this a red herring or indicative of some actual hd defect? This would not seem to be an answer to some of the other users' problems above...

JimH · « **Reply #65 on:** December 01, 2005, 08:38:31 am »

I don't know what it means, but you could try running the "Error checking" you'll find in Windows Explorer if you right click on the drive and go to properties/tools.

Thanks for reporting the solution.

smackafee · « **Reply #66 on:** December 01, 2005, 11:18:31 am »

Wait a second. "Solution"? Shirley, you must be kidding. That's not a solution, it's a workaround. WinAmp, MusicMatch, iTunes, JetAudio and Windows Media Player all work like a charm with the network drive. I know because I downloaded and tested all of them. Repeat: like a charm.

Now, if one of those programs allowed me to manage the filesystem like Media Center, I would be inclined to switch.

There MUST be something going on during the import process that throws that error, and I'm clearly frustrated with it.

JimH · « **Reply #67 on:** December 01, 2005, 11:24:35 am »

Quote from: smackafee on December 01, 2005, 11:18:31 am

Wait a second. "Solution"? Shirley, you must be kidding. That's not a solution, it's a workaround. WinAmp, MusicMatch, iTunes, JetAudio and Windows Media Player all work like a charm with the network drive. I know because I downloaded and tested all of them. Repeat: like a charm.

That doesn't demonstrate where the problem is, Laverne.

Each program stresses a system in a different way. Bugs are triggered by unique combinations of events.

smackafee · « **Reply #68 on:** December 01, 2005, 11:55:56 am »

So let me make my request again. Help us understand what's going on during the import process. Are these home-grown filesystem requests or are you using some Windows-native stuff? What step does it fail on repeatedly? What about the joliet standard? Does it matter? Does the path length in characters factor into it? Is it the filename length in characters plus the path length in characters? Can we please dig into this a little?

nickeaston · « **Reply #69 on:** December 05, 2005, 09:28:34 pm »

I mirrored my database from third to second hd and imported all files (except the obvious non-audio junk) into a new library without freeze. (about 50,000+)

What does this mean? I had defragged and otherwise checked the questionable drive with several progs and found no problems; any further suggestions before I toss the drive? What about a full reformat? Is this a red herring or indicative of some actual hd defect? This would not seem to be an answer to some of the other users' problems above...

The follow-on:
I reformatted the 'problem' drive, mirrored my new mirror back onto the 'problem' drive, and imported my whole library without incident.

nickeaston · « **Reply #70 on:** December 06, 2005, 09:20:27 am »

May or may not have any relevance to above import problems:

Error on MC11 on exit:

149c: Media Center.exe - Application Error

The instruction at "0x00f03243" referenced memory at "0x01395fd0". The memory could not be "read".

Click on OK to terminate the program
==============================

Crash error at conclusion of a .wmv : (partial tattle message to M$)

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Media Center.exe" FILTER="GRABMI_FILTER_PRIVACY">
   <MATCHING_FILE NAME="CDLabeler.exe" SIZE="798720" CHECKSUM="0x6054E9B2" BIN_FILE_VERSION="1.0.221.0" BIN_PRODUCT_VERSION="1.0.221.0" PRODUCT_VERSION="1.0.221" FILE_DESCRIPTION="CDLabeler" COMPANY_NAME="JRiver, Inc." PRODUCT_NAME="CDLabeler" FILE_VERSION="1.0.221" ORIGINAL_FILENAME="CDLabeler.exe" INTERNAL_NAME="CDLabeler" LEGAL_COPYRIGHT="Copyright (C) 2001-2004, JRiver, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.221.0" UPTO_BIN_PRODUCT_VERSION="1.0.221.0" LINK_DATE="09/23/2005 18:30:21" UPTO_LINK_DATE="09/23/2005 18:30:21" VER_LANGUAGE="English (United States) [0x409]" />
   <MATCHING_FILE NAME="CDManager.dll" SIZE="577536" CHECKSUM="0xA02B7071" BIN_FILE_VERSION="2.0.62.0" BIN_PRODUCT_VERSION="2.0.62.0" PRODUCT_VERSION="2.0.62" FILE_DESCRIPTION="CDManager Module" COMPANY_NAME="JRiver, Inc." PRODUCT_NAME="CDManager Module" FILE_VERSION="2.0.62" ORIGINAL_FILENAME="CDManager.DLL" INTERNAL_NAME="CDManager" LEGAL_COPYRIGHT="Copyright (C) 1999-2004, JRiver, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.62.0" UPTO_BIN_PRODUCT_VERSION="2.0.62.0" LINK_DATE="09/15/2005 20:36:53" UPTO_LINK_DATE="09/15/2005 20:36:53" VER_LANGUAGE="English (United States) [0x409]" />
   <MATCHING_FILE NAME="Download Manager.exe" SIZE="1118208" CHECKSUM="0xC075502C" BIN_FILE_VERSION="11.0.7.0" BIN_PRODUCT_VERSION="11.0.7.0" PRODUCT_VERSION="11.0.7" FILE_DESCRIPTION="Download Manager" COMPANY_NAME="JRiver, Inc." PRODUCT_NAME="JRiver Media Core" FILE_VERSION="11.0.7" ORIGINAL_FILENAME="Download Manager.exe" INTERNAL_NAME="Download Manager" LEGAL_COPYRIGHT="Copyright (C) 2001-2005, JRiver, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.0.7.0" UPTO_BIN_PRODUCT_VERSION="11.0.7.0" LINK_DATE="09/23/2005 18:30:10" UPTO_LINK_DATE="09/23/2005 18:30:10" VER_LANGUAGE="English (United States) [0x409]" />
   <MATCHING_FILE NAME="dunzip32.dll" SIZE="110592" CHECKSUM="0x61DF3B7F" BIN_FILE_VERSION="4.0.0.4" BIN_PRODUCT_VERSION="4.0.0.4" PRODUCT_VERSION="4.00.04" FILE_DESCRIPTION="DynaZIP-32 Multi-Threading UnZIP DLL" COMPANY_NAME="Inner Media, Inc." PRODUCT_NAME="DynaZIP-32 Multi-Threading UnZIP DLL" FILE_VERSION="4.00.04" ORIGINAL_FILENAME="dunzip32.dll" INTERNAL_NAME="DynaZIP dunzip32 DLL" LEGAL_COPYRIGHT="Copyright © 1995 - 2000 by Inner Media, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.4" UPTO_BIN_PRODUCT_VERSION="4.0.0.4" LINK_DATE="01/03/2000 15:05:43" UPTO_LINK_DATE="01/03/2000 15:05:43" VER_LANGUAGE="English (United States) [0x409]" />
   <MATCHING_FILE NAME="dzip32.dll" SIZE="131072" CHECKSUM="0x49EFBFE6" BIN_FILE_VERSION="4.0.0.4" BIN_PRODUCT_VERSION="4.0.0.4" PRODUCT_VERSION="4.00.04" FILE_DESCRIPTION="DynaZIP-32 Multi-Threading ZIP DLL" COMPANY_NAME="Inner Media, Inc." PRODUCT_NAME="DynaZIP-32 Multi-Threading ZIP DLL" FILE_VERSION="4.00.04" ORIGINAL_FILENAME="dzip32.dll" INTERNAL_NAME="DynaZIP dzip32 DLL" LEGAL_COPYRIGHT="Copyright © 1995 - 2000 by Inner Media, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.4" UPTO_BIN_PRODUCT_VERSION="4.0.0.4" LINK_DATE="01/03/2000 15:05:54" UPTO_LINK_DATE="01/03/2000 15:05:54" VER_LANGUAGE="English (United States) [0x409]" />
   <MATCHING_FILE NAME="JRImage.dll" SIZE="1458176" CHECKSUM="0xA288B026" BIN_FILE_VERSION="11.0.253.0" BIN_PRODUCT_VERSION="11.0.253.0" PRODUCT_VERSION="11.0.253" FILE_DESCRIPTION="JRiver Image Core" COMPANY_NAME="JRiver, Inc." PRODUCT_NAME="JRImage" FILE_VERSION="11.0.253" ORIGINAL_FILENAME="JRImage.dll" INTERNAL_NAME="JRImage.dll" LEGAL_COPYRIGHT="(c) J River, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.0.253.0" UPTO_BIN_PRODUCT_VERSION="11.0.253.0" LINK_DATE="09/23/2005 18:29:47" UPTO_LINK_DATE="09/23/2005 18:29:47" VER_LANGUAGE="English (United States) [0x409]" />

cnbot · « **Reply #71 on:** January 05, 2006, 12:11:31 am »

Has there been any progress on this network drive issue. I have exactly the same problem described - MC works fine on local drives, importing from other PCs on my local network, etc., but I purchased a new Simpleshare 250GB NAS and get exactly the same error as in this thread. locks up with "incorrect parameter" error message. Network drive works fine with other audio software.

Help.

nickeaston · « **Reply #72 on:** January 06, 2006, 09:20:38 am »

You're right--no activity for some weeks. I never had the NAS problem because I didn't try transferring my library to my NAS (Maxtor) so I did that the same day of your post. My problem was an apparent hd problem solved by transferring my library to another hd in my workstation and re-importing.

This worked until I tried the NAS library storage and got the same old lockup problem others have reported above. So I deleted my library in MC and tried to reimport it from the same drive I have been successfully using for many weeks, now I get the same-old same-old or a soft crash with the tattle message to Microsoft. So now it appears that MC is "contaminated" again.

If you have read this entire thread, it's apparent that this import problem is not on the tech support hot list...IMO it's too bad that MC is relatively elegant compared to MusicMatch, WinAmp and others I have tried--I keep hoping that the import problem will actually be solved...

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Author Topic: Can't import audio files into MC11 (Read 36411 times)