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[starker]

Having peculiar issues with slow sync speeds regarding transferring Yahoo subscription WMA DRM files to Zen Touch.  It seems that when I first transfer a subscription file, it's VERY slow.  But if I delete that file from the touch and then re-transfer, it gets processed at a much faster (normal) speed.  Below should be a log file showing the process of transferring five songs, deleting those five songs, and then re-adding them to the device.  I'm guessing this has something to do with the license being processed into either the device or Media Center for the first time.  (apparently I can't post the entire log, I'll add the rest in a part 2)

11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:23 PM: Handheld: CHHManager::HandleDrop: Start
11:03:23 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:24 PM: Handheld: CHHManager::HandleDrop: Start
11:03:24 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:24 PM: Handheld: CHHManager::HandleDrop: Start
11:03:24 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:24 PM: Handheld: CHHManager::HandleDrop: Start
11:03:24 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:24 PM: Handheld: CHHManager::HandleDrop: Start
11:03:24 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:24 PM: Handheld: CHHManager::HandleDrop: Start
11:03:24 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:03:24 PM: Handheld: CHHManager::HandleDrop: Start
11:03:24 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:03:24 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
11:03:24 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Start
11:03:24 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'Windows Media'(Handheld\$$?$usb#vid_041e&pid_4131#010125519d038cb0#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
11:03:24 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (16 ms)
11:03:24 PM: Handheld: CHHManager::HandleDrop: Finish (125 ms)
11:03:24 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
11:03:24 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (0 ms)
11:03:24 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Start
11:03:24 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Finish (15 ms)
11:03:31 PM: Handheld: CHHManager::Upload: Start
11:03:31 PM: Handheld: CHHManager::Upload: Finish (0 ms)
11:03:31 PM: Handheld: CHHManager::Upload: Start
11:03:31 PM: Handheld: CHHUploadHelper::UploadFiles: Start
11:03:31 PM: Handheld: CHHUploadHelper::UploadFiles: Finish (0 ms)
11:03:31 PM: Handheld: CHHManager::Upload: Finish (16 ms)
11:03:32 PM: Handheld: CHHUploadHelper::VerifyTransferContinue: Start
11:03:32 PM: Handheld: CHHUploadHelper::VerifyTransferContinue: Finish (766 ms)
11:03:32 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Start
11:03:32 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'Windows Media'(Handheld\$$?$usb#vid_041e&pid_4131#010125519d038cb0#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
11:03:32 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (0 ms)
11:03:32 PM: Handheld: CHHManager::SetFolderCreationOption: Start
11:03:32 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:03:32 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:03:32 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:03:32 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
11:03:32 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (46 ms)
11:03:32 PM: Handheld: CHHManager::SetFolderCreationOption: Finish (62 ms)
11:03:32 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:03:32 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:03:32 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:04:23 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (50062 ms)
11:04:23 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (50078 ms)
11:04:23 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:04:23 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:04:23 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:05:12 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (49266 ms)
11:05:12 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (49312 ms)
11:05:12 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:05:12 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:05:12 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:06:02 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (50125 ms)
11:06:02 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (50141 ms)
11:06:02 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:06:02 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:06:02 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2

[starker]

more...

11:06:53 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (50766 ms)
11:06:53 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (50797 ms)
11:06:53 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:06:53 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:06:53 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:07:44 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (50906 ms)
11:07:44 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (50906 ms)
11:07:44 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:07:44 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:07:44 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:07:45 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (1141 ms)
11:07:45 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (1172 ms)
11:07:45 PM: Handheld: CHHPluginThread::GetMemoryInfo: Start
11:07:45 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:07:45 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 1
11:07:45 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (16 ms)
11:07:45 PM: Handheld: CHHPluginThread::GetMemoryInfo: Finish (47 ms)
11:07:45 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:07:45 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
11:07:45 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Start
11:07:45 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'Windows Media'(Handheld\$$?$usb#vid_041e&pid_4131#010125519d038cb0#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
11:07:45 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (0 ms)
11:07:45 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
11:07:45 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (0 ms)
11:07:46 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Start
11:07:46 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Finish (0 ms)
11:07:51 PM: Handheld: CHHManager::GetTreeItems: Start
11:07:51 PM: Handheld: CHHPluginThread::GetTreeItem: Start
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 7
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (16 ms)
11:07:51 PM: Handheld: CHHPluginThread::GetTreeItem: Finish (62 ms)
11:07:51 PM: Handheld: CHHManager::GetTreeItems: Finish (78 ms)
11:07:51 PM: Handheld: CHHPluginThread::GetTreeItem: Start
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 7
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (15 ms)
11:07:51 PM: Handheld: CHHPluginThread::GetTreeItem: Finish (62 ms)
11:07:51 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
11:07:51 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (0 ms)
11:07:51 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
11:07:51 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (0 ms)
11:07:51 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:07:51 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
11:07:51 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (47 ms)
11:07:51 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:07:51 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
11:07:51 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:07:51 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
11:08:16 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:08:16 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
11:08:16 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Start
11:08:16 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'Windows Media'(Handheld\$$?$usb#vid_041e&pid_4131#010125519d038cb0#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
11:08:16 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (32 ms)
11:08:16 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:08:16 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:08:16 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:08:27 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (11031 ms)
11:08:27 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (11078 ms)
11:08:27 PM: Handheld: CHHPluginThread::GetMemoryInfo: Start
11:08:27 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:08:27 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 1
11:08:27 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (15 ms)
11:08:27 PM: Handheld: CHHPluginThread::GetMemoryInfo: Finish (62 ms)
11:08:27 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:08:27 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:08:27 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2

[starker]

and finally...

11:08:27 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
11:08:27 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (78 ms)
11:08:27 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:08:27 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
11:08:27 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:08:27 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (16 ms)
11:08:27 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:08:27 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (15 ms)
11:08:39 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Start
11:08:39 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Finish (16 ms)
11:09:07 PM: Handheld: CHHManager::HandleDrop: Start
11:09:07 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:09:07 PM: Handheld: CHHManager::HandleDrop: Start
11:09:07 PM: Handheld: CHHManager::HandleDrop: Finish (16 ms)
11:09:07 PM: Handheld: CHHManager::HandleDrop: Start
11:09:07 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:09:08 PM: Handheld: CHHManager::HandleDrop: Start
11:09:08 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:09:08 PM: Handheld: CHHManager::HandleDrop: Start
11:09:08 PM: Handheld: CHHManager::HandleDrop: Finish (15 ms)
11:09:08 PM: Handheld: CHHManager::HandleDrop: Start
11:09:08 PM: Handheld: CHHManager::HandleDrop: Finish (0 ms)
11:09:08 PM: Handheld: CHHManager::HandleDrop: Start
11:09:08 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:09:08 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (16 ms)
11:09:08 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Start
11:09:08 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'Windows Media'(Handheld\$$?$usb#vid_041e&pid_4131#010125519d038cb0#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
11:09:08 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (15 ms)
11:09:08 PM: Handheld: CHHManager::HandleDrop: Finish (141 ms)
11:09:08 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
11:09:08 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (0 ms)
11:09:09 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Start
11:09:09 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Finish (0 ms)
11:09:12 PM: Handheld: CHHManager::Upload: Start
11:09:12 PM: Handheld: CHHManager::Upload: Finish (0 ms)
11:09:12 PM: Handheld: CHHManager::Upload: Start
11:09:12 PM: Handheld: CHHUploadHelper::UploadFiles: Start
11:09:12 PM: Handheld: CHHUploadHelper::UploadFiles: Finish (0 ms)
11:09:12 PM: Handheld: CHHManager::Upload: Finish (0 ms)
11:09:13 PM: Handheld: CHHUploadHelper::VerifyTransferContinue: Start
11:09:14 PM: Handheld: CHHUploadHelper::VerifyTransferContinue: Finish (750 ms)
11:09:14 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Start
11:09:14 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'Windows Media'(Handheld\$$?$usb#vid_041e&pid_4131#010125519d038cb0#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
11:09:14 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (32 ms)
11:09:14 PM: Handheld: CHHManager::SetFolderCreationOption: Start
11:09:14 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:09:14 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:09:14 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:09:14 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
11:09:14 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (46 ms)
11:09:14 PM: Handheld: CHHManager::SetFolderCreationOption: Finish (62 ms)
11:09:14 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:09:14 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:09:14 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:09:20 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (5453 ms)
11:09:20 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (5500 ms)
11:09:20 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:09:20 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:09:20 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:09:24 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (4250 ms)
11:09:24 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (4281 ms)
11:09:24 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:09:24 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:09:24 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:09:29 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (4391 ms)
11:09:29 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (4438 ms)
11:09:29 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:09:29 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:09:29 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:09:33 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (4547 ms)
11:09:33 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (4594 ms)
11:09:33 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:09:33 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:09:33 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:09:38 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (4407 ms)
11:09:38 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (4438 ms)
11:09:38 PM: Handheld: CHHPluginThread::ProcessCommand: Start
11:09:38 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:09:38 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
11:09:39 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (1000 ms)
11:09:39 PM: Handheld: CHHPluginThread::ProcessCommand: Finish (1016 ms)
11:09:39 PM: Handheld: CHHPluginThread::GetMemoryInfo: Start
11:09:39 PM: Handheld: CHHPluginThread::Thread Message Processing: Start
11:09:39 PM: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 1
11:09:39 PM: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
11:09:39 PM: Handheld: CHHPluginThread::GetMemoryInfo: Finish (63 ms)
11:09:39 PM: Handheld: CHHManager::GetFilesFromDevice: Start
11:09:39 PM: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
11:09:39 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Start
11:09:39 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'Windows Media'(Handheld\$$?$usb#vid_041e&pid_4131#010125519d038cb0#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
11:09:39 PM: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (0 ms)
11:09:39 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
11:09:39 PM: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (0 ms)
11:09:39 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Start
11:09:39 PM: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Finish (0 ms)

[Matt]

Could you restart and make another log?  There should be CWMDMSupport logging inside the handheld plugin, but it may not fully engage until a program restart.

Maybe email it to matt @ jriver.com instead of posting here.

Thanks for the help!

[Matt]

Also, once it's fast, how can you make it work slowly again?

[starker]

It seems to be slow only on first time transfers of Subscription DRM Content (I haven't tried it on protected purchased tracks because I don't have any) in this case the Yahoo Music WMA files.  If I transfer a track, it's very slow.  If I delete the track from the Zen Touch and then transfer it again, it's fast.  But the problem is, most ot the stuff I need to transfer is first time and will take days to complete.

[Matt]

Are you willing to try a format and reboot of the device? (right-click on the device in MC for the format)

Also, email me a full log if you don't mind from when it's slow. ( matt @ jriver.com )

Thanks.

[starker]

Could you restart and make another log?  There should be CWMDMSupport logging inside the handheld plugin, but it may not fully engage until a program restart.

Maybe email it to matt @ jriver.com instead of posting here.

Thanks for the help!

Matt, can you tell me how to find the CWMDMSupport logging inside the handheld plugin?  I can't seem to locate that feature.

[Matt]

Once you turn on "Handheld" logging in the configure logging dialog, some of the output statements should describe what the plugin is doing during the upload.  (the log you posted doesn't seem to have the plugin outputs)

[starker]

I think I got it figured out.  I basically deleted my music library (the main database, not the actual files) and  re-imported the tracks into media center.  I think Media Center was trying to re-acquire the music licenses for some reason when I was transferring a track to the Zen for the first time.  That's why it was so slow the first time transferring, but not the second time transferring the track.  But I think when I re-imported the tracks, it fixed whatever license location issue there was and now the transfers happen normally.