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Author Topic: Inplace update to 12.0.198 fails in XP.  (Read 1357 times)

Click Cardo

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Inplace update to 12.0.198 fails in XP.
« on: April 16, 2007, 03:02:38 pm »
I have registered copy of 12.0.147 on XP.  I tried several times to update using the help feature.  It seems to download ok then it tells me:

C:\Docu****~1\****~1\Temp\InstallPackage - 3324.tmp Error Unknown (31).

I tried with my Anti-virus turned both on and off.  How do I update to the latest version?

Thanks.
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Matt

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Re: Inplace update to 12.0.198 fails in XP.
« Reply #1 on: April 16, 2007, 03:06:50 pm »
You can always download and install the latest version from the top of this board manually.

For example, build 207 is here:
http://yabb.jriver.com/interact/index.php?topic=39870.0
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Matt Ashland, JRiver Media Center

Click Cardo

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Re: Inplace update to 12.0.198 fails in XP.
« Reply #2 on: April 17, 2007, 04:05:08 pm »
Thanks for the link.

I tried renaming the file extension on the .tmp file to .exe and it appeared to install fine.
I'm not sure why the app cannot handle this function itself though.  Do you have any
insight why?  Perhaps you might address this since it is a feature of your software.

CC
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Matt

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Re: Inplace update to 12.0.198 fails in XP.
« Reply #3 on: April 17, 2007, 05:22:36 pm »
There was a bug with auto-update on certain builds a few months back.

It was a tricky bug since it couldn't be fixed until the player was updated.  But it couldn't be updated automatically.
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Matt Ashland, JRiver Media Center

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Re: Inplace update to 12.0.198 fails in XP.
« Reply #4 on: April 18, 2007, 12:10:51 am »
Well hopefully since it's been updated now it will be smoot sailing from here.

Thanks.
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