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[lydia42]

I am a new user to your software, converting to MC12 from years of experience with Music Match and iTunes.

I am not inexperienced with software installation, but I have run into multiple deadends in trying to activate MC12. 

I downloaded the trial version a few weeks ago.  Now that the 30-day period has expired, I have decided to pay for the license.  Apparently I successfully paid the fee because I received the REG CODE email, and then the INSTALL KEY email.  I elected to SAVE the INSTALL KEY attachment and apply via MC12. 

Here's where things seem to be in a loop….

I started MC12 (which is past the 30 day trial), selected "RESTORE from FILE" from the start screen, pointed to the KEY file that I saved, and it gives me "License is expired. Restore?"  I have been through this multiple times - resulting in four INSTALL KEY emails in my system.
 
Either there is a technical issue that is putting me into a loop, or I am missing a prompt that would bring this all to a happy conclusion.

I really enjoyed the trial period with the software.  I'm eager to get back to using it.  Please help.

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As another bit of feedback, here are a couple of points related to your Purchase screen.

(1) the purchase screen does not indicate all Required Fields and my first attempt to avoid the phone number caused a recycle, and
(2) when the purchase screen recycled, the Payment Method radio button resets to MASTERCARD, undoing my choice of VISA. 

[JimH]

Welcome.  Sorry you're having trouble.

Please check your system date.

The Install Key is good for 14 days from the time you do a Restore.  The Registration Code is permanent.