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Author Topic: Signed up for trial, but can't login...  (Read 3930 times)

dees_74

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Signed up for trial, but can't login...
« on: October 30, 2008, 08:03:37 am »

Hi there,
Performer looks really cool, and I thought I'd take it for a spin.  I signed up, for the trial, but can't login.  All I have access to is a 30 second sample. :'(

Is there an email I missed or something?

Thanks in advance for a quick reply.

Aaron
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JimH

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Re: Signed up for trial, but can't login...
« Reply #1 on: October 30, 2008, 08:07:34 am »

In the upper right corner, there is a button that says:

Sign up -- if you haven't registered

Log in -- if you're registered, but not logged in
or

Account -- if you have logged in

What does it say?

There are a very few tracks that only have 30 second samples because of label or publisher rights.
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dees_74

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Re: Signed up for trial, but can't login...
« Reply #2 on: October 30, 2008, 09:05:58 am »

Mine says "Log In".  When I click on it a window appears with my email address in the user field.  I type in my password, and then I get a message that says "Error getting subscription license". 
I tried the 'forgot my password' button, but it says 'We had a problem send your new password.  Password has not been changed.

What am I doing wrong?

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JimH

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Re: Signed up for trial, but can't login...
« Reply #3 on: October 30, 2008, 09:18:43 am »

Could you send an e-mail to tom at jriver?  Include your details and a link to this thread.

Thanks,

Jim
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DarkPenguin

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Re: Signed up for trial, but can't login...
« Reply #4 on: October 30, 2008, 10:07:27 am »

The login error is from the client.  Your current password should be fine.  There is a bug in the Email Password code.  So these are two separate errors.  We could use a log from the client.

Edit: The Email Password bug is fixed.  Login is failing due to the subscription license thing.  For that we need a log.  The password you've been using is fine.
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dees_74

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Re: Signed up for trial, but can't login...
« Reply #5 on: October 30, 2008, 10:45:06 am »

Can't get the log to post (it's too long).  I tried resetting the log, but still too long.  Should I try to truncate it?

I did send an email to Tom.

What's next?
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DarkPenguin

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Re: Signed up for trial, but can't login...
« Reply #6 on: October 30, 2008, 12:21:38 pm »

We're looking at this right now.
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JohnT

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Re: Signed up for trial, but can't login...
« Reply #7 on: October 31, 2008, 07:54:05 am »

We put some more logging into yesterday's build (71), have you had a chance to try it?
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JimH

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Re: Signed up for trial, but can't login...
« Reply #8 on: October 31, 2008, 07:55:37 am »

We put some more logging into yesterday's build (71), have you had a chance to try it?
I'll post it later today.
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JimH

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Re: Signed up for trial, but can't login...
« Reply #9 on: October 31, 2008, 08:26:54 am »

It's on the main performermc.com page now.  Here's a direct link: ftp://ftp.jriver.com/pub/downloads/PMC/PerformerMC.exe
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KingSparta

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Re: Signed up for trial, but can't login...
« Reply #10 on: November 02, 2008, 05:20:22 pm »

I upgraded, but then my wife could not log-in, so i had her upgrade, then she could get in but then we could not change the password, it just came back as failed.

Dexter Is On Show Time 2 Tonight At 9pm
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JimH

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Re: Signed up for trial, but can't login...
« Reply #11 on: November 02, 2008, 05:24:27 pm »

Only one machine can be logged in at a time.
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KingSparta

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Re: Signed up for trial, but can't login...
« Reply #12 on: November 02, 2008, 06:11:07 pm »

Only one machine can be logged in at a time.

I know we were not loged in at the same time

I can loge in but i can not change my password, useing the latest build, it comes back, failed
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JimH

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Re: Signed up for trial, but can't login...
« Reply #13 on: November 02, 2008, 06:30:08 pm »

We fixed some login problems in build 72.  It's here:
http://www.jrmediacenter.com/DevZone/CustomApps/PerformerMC/PMC72.exe
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KingSparta

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Re: Signed up for trial, but can't login...
« Reply #14 on: November 02, 2008, 07:14:48 pm »

I Am Logged In

Using version



Click On Change Password (This Was After I had The Server Send Me A New password)



Clicked OK



Maybe The Last One Should Be "Stored Information"
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DarkPenguin

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Re: Signed up for trial, but can't login...
« Reply #15 on: November 03, 2008, 07:23:04 pm »

Tarnation.  I meant to do a build before I left.

King, this should work next build.
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KingSparta

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Re: Signed up for trial, but can't login...
« Reply #16 on: November 04, 2008, 04:42:23 am »

Tarnation.  I meant to do a build before I left.

King, this should work next build.

I have been checking, and seeing the 404 boat.
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KingSparta

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Re: Signed up for trial, but can't login...
« Reply #17 on: November 04, 2008, 07:08:02 pm »

Tarnation.  I meant to do a build before I left.

King, this should work next build.

That Fixed It.

Thanks..
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dees_74

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Re: Signed up for trial, but can't login...
« Reply #18 on: November 05, 2008, 02:36:31 pm »

I have a possible fix for those of you who have been struggling...

I was having issues because of DRM limitations related to Windows Media 11.  After lots of help from John T, I tried uninstalling Windows Media 11 (actually a rollback because you cannot totally uninstall WM).  Once it finished the rollback, I was able to login with no problems.

The next day Windows auto-updated Windows Media back to v11 (bless them >:().  I figured I'd be re-rolling back, but tried logging in just for grins, and it worked!

To sum up, try uninstalling (rolling back), then try logging in to Performer. If that works, reload the latest version of Widows Media, and you should be good-to-go. Here's a link to uninstall Windows Media:

http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#RollingbacktoapreviousversionofthePlayer

One other quick note, if you do try this, note the rollback is a two step uninstall process (the player and the runtime)
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When someone starts to cry.
When someone says, "My heart needs lifting,
Don't ask, "How come?"
Ask, "How high?"
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