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Author Topic: subscription errors  (Read 1891 times)

blackpro

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subscription errors
« on: April 28, 2009, 06:04:02 pm »

Hey I was working for a long period of time then it stopped . So I am thinking hmm maybe it is the CC. so I changed it and it was working and I was guessing the card was working fine.. then after a few days (almost a week) the system stopped working again and to contact customer support.  What is going on? You make it ridiculously impossible to find info about my own account and to find and answer and then to even contact support without having to call the HQ? which I am sure you would rather not do.  Please advise

T
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JimH

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Re: subscription errors
« Reply #1 on: April 28, 2009, 06:07:01 pm »

We'll check the account status tomorrow and post here.
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DarkPenguin

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Re: subscription errors
« Reply #2 on: April 29, 2009, 10:44:06 am »

There was a charge failure on 4.25.2009 which terminated re-billing.  Your subscription ran out on the 26th.  Sometime after that there were two failed subscription adds. (One on the 26th and another on the 28th.  Both appear to be charge failures.

Some additional  information sent in a PM .
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blackpro

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Re: subscription errors
« Reply #3 on: May 01, 2009, 12:38:20 am »

ok so what does this mean? I have my cc and it should have went across

what do I need to do to get this working
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DarkPenguin

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Re: subscription errors
« Reply #4 on: May 01, 2009, 09:26:34 am »

Looking in to it.

After changing the CC did you try to add a new subscription?  If not please do so.
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blackpro

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Re: subscription errors
« Reply #5 on: May 01, 2009, 09:26:12 pm »

what are the specific steps ?

jeez come on?!  This is as cryptic as all get out .. help me please this is day 5 and you havent done a thing to help ..

specifics so I can get back to my music please

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DarkPenguin

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Re: subscription errors
« Reply #6 on: May 04, 2009, 09:19:17 am »

Login.  The "Login" button will change to the "Account" button.  If you click on the "Account" button you'll see an option for "Change subscription".  Pick a subscription and follow the prompts.

Right now you have a valid account but no subscription.  So you just need to add the subscription.
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