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Author Topic: License Problems - Help Needed [solved]  (Read 1637 times)

dynobot

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License Problems - Help Needed [solved]
« on: October 27, 2009, 07:12:55 pm »
Hello,

I purchased the MC upgrade on July 21, 2009, however when I download the program [today] and tried to restore my license I get a 13 version license which does not work with version 14.

I purchased via PayPal and have the receipt.  Is there any information I can give you in order to get my license working?
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JimH

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Re: License Problems - Help Needed
« Reply #1 on: October 27, 2009, 07:23:03 pm »
For the e-mail address you use for the forum, the purchase was for MC13 in October of 2008.  You can still find a copy of MC13 here:
http://wiki.jrmediacenter.com/index.php/Old_Versions

If you have a receipt, e-mail me.  I'm jimh at jriver.

edit -- you do have an mc14 license.  The e-mail address is different.
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dynobot

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Re: License Problems - Help Needed
« Reply #2 on: October 27, 2009, 07:46:12 pm »
Yes the email for the 14 license must be different.  In fact I dont know if I still have that account.   But I can email you my receipt from PayPal.....in the mean time I will try the alternate email.

BTW a ver 13 license is useless since I paid for and want to use ver 14....


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JimH

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Re: License Problems - Help Needed
« Reply #3 on: October 27, 2009, 07:47:56 pm »
I'll change it to your forum address.  Wait a few minutes, then ask our system to e-mail your licenses to you.
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dynobot

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Re: License Problems - Help Needed
« Reply #4 on: October 28, 2009, 12:14:48 pm »
Thank You! ;D
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