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Author Topic: is the Performer Service down?  (Read 1540 times)

jeffx

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is the Performer Service down?
« on: November 27, 2009, 01:25:47 pm »

I was in earlier, now I am getting the following message:

Error logging in to music service.
Please try again later.

I have tried resetting my password 3x since I started getting this error in the last hour, none of the new passwords will log me in.

Can't find a support # anywhere, I hope this forum is not the only means of support based on the number of unanswered posts.
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jeffx

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Re: is the Performer Service down?
« Reply #1 on: November 27, 2009, 01:30:52 pm »

Logs:

1365047: 3912: Store: ECommJRiver::JRiverLogin: Login Elapsed ms: 515.668
1365047: 3912: Store: JRMediaNetSoap::Login: Start
1365047: 3912: Store: JRMediaNetSoap::Login: user=[user name removed]
1365047: 3912: Store: JRMediaNetSoap::Logout: Start
1365047: 3912: Store: JRMediaNetSoap::Logout: Finish (0 ms)
1365047: 3912: Store: JRMediaNetSoap::LoginPreparation: Start
1365047: 3912: Store: JRMediaNetSoap::GetWMHelper: WMHelper mini SDK cocreate returned 0x0
1365047: 3912: Store: JRMediaNetSoap::LoginPreparation: WMHelper created
1365110: 3912: Store: JRMediaNetSoap::LoginPreparation: system info: <CLIENTINFO><CLIENTID>[encrypted string removed]</CLIENTID><MACHINECERTIFICATE>[encrypted string removed]
........................
1365110: 3912: Store: JRMediaNetSoap::LoginPreparation: Finish (63 ms)
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jeffx

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Re: is the Performer Service down?
« Reply #2 on: November 27, 2009, 01:37:21 pm »

I restarted Media Center for a 3rd time and was able to login now.
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JimH

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Re: is the Performer Service down?
« Reply #3 on: November 27, 2009, 03:03:18 pm »

Can't find a support # anywhere, I hope this forum is not the only means of support based on the number of unanswered posts.
Sorry about the problem.  I'm guessing a server was unavailable for a few minutes.  Looks like 12 minutes between your first and last posts.

This is support.
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