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Author Topic: cannot login into performer store with mobile broadband USB key - PROBLEM SOLVED  (Read 5138 times)

stil_learning

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tells me to try again later
restart doesn't help
reinstall doesn't hep either
password reset more of the same


please don't tell me your server is down


thanks for your help.

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Matt

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #1 on: December 09, 2009, 07:06:30 pm »

Please try again.  It's working for me.

If it still doesn't work, what's the exact error that it reports?

Thanks.
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Matt Ashland, JRiver Media Center

JimH

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #2 on: December 09, 2009, 07:07:45 pm »

I'm using the store now, so it is working.

Can you try again?

If it isn't working, please e-mail me.  I'm jimh at jriver.  It will be about 15 hours before we can reply.
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #3 on: December 09, 2009, 07:13:39 pm »

Error logging into music service.
Please try later.

that's the error.
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #4 on: December 10, 2009, 06:10:14 am »

still nothing....a whole day not able to login...
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JohnT

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #5 on: December 10, 2009, 10:15:43 am »

From the JRiver server end it looks like everything is working fine and when I use your login from my machine it works ok.  Either the Medianet music server was down when you tried early this morning or there's a firewall or other problem on your end.  Please try again and if it still doesn't work send me a log file. Let me know if you need instructions on sending a log file.

Sorry for the hassles...
John
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John Thompson, JRiver Media Center

stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #6 on: December 10, 2009, 12:46:06 pm »

Hi John,


I was about to send you the log files but I see that your profile shows 'hidden' on the email address line.
Can you please give me your email address. i'd like to be able to use my performer store by this evening.
PS: no firewall is on.

Thanks!
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #7 on: December 10, 2009, 12:57:04 pm »

logs have been sent to [email address removed by JimH]
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JohnT

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #8 on: December 10, 2009, 01:14:49 pm »

Try pasting the following URL into an Internet Explorer browser address line:

https://prod-services-fulfillment-jrvr.musicnet.com/?WSDL

What do you see?  You should see a bunch of XML formatted text.
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John Thompson, JRiver Media Center

stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #9 on: December 10, 2009, 02:25:02 pm »

in google chrome nothing , in firefox I saw what you described
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #10 on: December 10, 2009, 02:26:37 pm »

yep, in IE I see it as well, all the XML
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JohnT

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #11 on: December 10, 2009, 02:41:02 pm »

Has something changed on your system since a time when it was working ok?  Same computer and same network?
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John Thompson, JRiver Media Center

stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #12 on: December 10, 2009, 02:55:13 pm »

yes same computer and network,
there has been a java update to 6 upd 17, for the rest all is the same

the problem is the same when using performer store as a seperate app...

I sometimes get this shaky reaction of user interface when login fails as well
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #13 on: December 10, 2009, 02:57:58 pm »

I hope that all this gets fixed soon because i'm paying 15 dollar a month and I have been without the store for 2 days,
I can't even access my ow account while my credit card is still being charged
I don't like this at all.
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JimH

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #14 on: December 10, 2009, 03:03:33 pm »

I hope that all this gets fixed soon because i'm paying 15 dollar a month and I have been without the store for 2 days,
I can't even access my ow account while my credit card is still being charged
I don't like this at all.
It appears that the problem may be on your PC, and not with the service.

Can you try logging in from another PC?  Or better, from another network?
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #15 on: December 10, 2009, 06:14:55 pm »

I did what you asked, I installed the free media performer center on a different pc and different wireless modem and the issue is still the same, still the same error message...
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JimH

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #16 on: December 10, 2009, 06:16:30 pm »

I did what you asked, I installed the free media performer center on a different pc and different wireless modem and the issue is still the same, still the same error message...
Same network?
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #17 on: December 10, 2009, 06:25:43 pm »

no, sorry, it's still 3mobile, but I can't get hold of a different network soon
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JimH

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #18 on: December 10, 2009, 06:35:21 pm »

Don't worry about charges.  We will adjust.
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #19 on: December 10, 2009, 07:09:23 pm »

login succesfull

I reverted to my default different profile on my 3mobile, after that I still got the error.
I restarted media center and didn't wait for my screen to populate with the albums and selected login straight away
this time I got through

I don't know what caused all this, and I hope it does not return.

Thanks Jim and John for the support.
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JohnT

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #20 on: December 11, 2009, 07:37:31 am »

Glad to hear it's working again.  I put together a testing application so if this happens again, let us know and I'll send you the test app to gather more information about the problem.

- John
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John Thompson, JRiver Media Center

stil_learning

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Re: cannot login into performer store in MC 14.0140 - server down?
« Reply #21 on: February 07, 2010, 01:13:41 pm »

Hi guys,

I'm back with the same problem, performed the same troubleshooting steps as before (including update to .0140).
I cannot login.
All help appreciated!

k.
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #22 on: February 07, 2010, 04:25:10 pm »

still nothing, haven't received that program to track down the error either

EDIT: service is running again
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #23 on: February 09, 2010, 02:19:28 pm »

service down again
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JimH

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #24 on: February 09, 2010, 03:37:56 pm »

The service is working.  Wrong login or password?
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #25 on: February 09, 2010, 04:15:18 pm »

that's why I changed my password to something of the order of ****; to avoid this scenario

EDIT: new password was sent out, I both used copy and paste and also the manual fill out several times, doesn't work
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JimH

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #26 on: February 09, 2010, 05:09:42 pm »

Wrong login name?
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stil_learning

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Re: cannot login into performer store in MC 14.106 - server down
« Reply #27 on: February 10, 2010, 07:40:44 am »

no Jim, no wrong login name

my MC has the login name stored in username field as usual, and this has never changed it is correct

if you read the whole thread you will see that all these troubleshooting steps have been performed.

can you please help me with this problem.
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stil_learning

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Re: cannot login into performer store - PROBLEM SOLVED
« Reply #28 on: February 10, 2010, 12:20:09 pm »

the problem has now been solved

I don't know exactly what the cause is but just like last time I changed my mobile broadband back to default and I was able to log in again.

Maybe that could be a tip for other users who have access through a usb modem , should anyone ever encounter this problem: check if you have changed the profile.
Don't know for sure but it might....

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