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Author Topic: WINDOWS 7 problems  (Read 2695 times)

jhvalencio

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WINDOWS 7 problems
« on: January 02, 2010, 02:45:05 pm »

Since I change my system from Windows Vista to Windows 7, I couldn't log in anymore. I can only play 30 seconds each music. The program shows the message "there appears to be a problem with your account" or something like this. My account is OK, my bills idem. I uninstalled the program several times, install again, but the problem remains!!!!

I can log in from other computer, which uses Windows XP.  Please, what need I do?

jhvalencio
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JimH

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Re: WINDOWS 7 problems
« Reply #1 on: January 02, 2010, 02:52:08 pm »

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jhvalencio

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Re: WINDOWS 7 problems
« Reply #2 on: January 04, 2010, 12:18:39 pm »

Yes, I tried. It does'n works.
Now, I cannot log in anymore, because the system doesn't recognize my password.
I try to create a new password but the program inform that cannot send me a new password because of "trouble with my hotmail account" (?). There is no problem with my hotmail account.
I'm sorry, but, this is not fair!!! I need a solution, and I need it urgent, please!
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JimH

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Re: WINDOWS 7 problems
« Reply #3 on: January 04, 2010, 01:44:52 pm »

hotmail sometimes treats our e-mail as spam.  Contact hotmail for that problem.

We will check your account.

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jhvalencio

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Re: WINDOWS 7 problems
« Reply #4 on: January 05, 2010, 07:41:41 am »

Problem with hotmail was solved. The main problem, with PMC, no.
I'm still waiting for a solution. Could you check my account as promised?
Thank you.
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JohnT

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Re: WINDOWS 7 problems
« Reply #5 on: January 05, 2010, 02:24:57 pm »

You have three different accounts on the system, two of them have hotmail addresses. Only one of the three accounts has a subscription so maybe you're logging in with the wrong email address?  The subscription account has a hotmail address and starts with "h.valencio...".

Try this and let me know.

Thanks,
John
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John Thompson, JRiver Media Center

JohnT

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Re: WINDOWS 7 problems
« Reply #6 on: January 06, 2010, 11:01:56 am »

Have you had a chance to try again?  I can reset your password if you'd like, let me know.

Thanks,
John
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John Thompson, JRiver Media Center

jhvalencio

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Re: WINDOWS 7 problems
« Reply #7 on: January 08, 2010, 08:06:05 am »

John, thank you, with youy suggestion, it works perfectly.
Regards,
jhvalencio
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jhvalencio

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Re: WINDOWS 7 problems
« Reply #8 on: January 08, 2010, 12:01:29 pm »

I could not download musics because the system informs that I reach the maximum number of computers, wich is 3. But, one of the 3 computers named by the program is exactly this one that I am using. Could you, please, solve this problem?
THank you.
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JohnT

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Re: WINDOWS 7 problems
« Reply #9 on: January 08, 2010, 02:53:58 pm »

I deactivated all your computers so you should be able to re-activate now.  Let us know if this happens again.
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John Thompson, JRiver Media Center

jhvalencio

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Re: WINDOWS 7 problems
« Reply #10 on: January 11, 2010, 03:41:54 pm »

It works properly.
Thank you.
jhvalencio
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